In recent years, communications technology has changed dramatically, and with that are new ways to cut costs on your business phone system. A few years ago, before the “cloud” hype, these cost-cutting options were not available to small businesses. Most companies today are still emotionally attached to their traditional landline phone service, but with a fresh perspective, these tips for lowering your company phone bill are simple and easy to implement.
1. Consolidate Phone Lines
Are you still paying for individual phone numbers, aka DIDs (Direct Inward Dialing) so you can handle multiple calls? With traditional phone companies like Time Warner and Comcast, businesses are forced to purchase additional phone lines so that if there’s an existing call, a new incoming call will “rollover” to the next line. Now if there’s a third call? Well, you have to keep purchasing lines to avoid callers reaching a busy signal. Each of these phone lines cost on average $40/mo with the aforementioned carriers.
With Telzio’s cloud platform, “rollover” lines are completely unnecessary. One phone number can handle all simultaneous calls at once. What that means is, a company with 100 employees can all receive and make calls using the same phone number at the same time. Callers never get a busy signal and a business can handle as many calls as they have physical phones.
How does it work?
When callers dial in to a business they are usually directed to an automated IVR menu or a live receptionist. From there, callers can enter or request the extension of the person they are trying to reach. This eliminates every employee having their own phone number, but also saves your business a lot of money. You can still assign a unique phone number for certain employees or departments, but for a majority of companies, this “number-trimming” will cut monthly costs down substantially.
Make a list and see how many of the phones sitting around your office actually need unique phone numbers. Now multiply that number by however much the monthly cost is for each of those numbers and you’ll start to see how it adds up. If you’re with any other provider than Telzio you’re more than likely paying for an “unlimited” calling plan for many of those phones that rarely get used, and ultimately, paying for what you don’t need.
2. Avoid “Unlimited” Calling Plans
Scaling is the number one rule in Econ 101. It’s the reason hosted “cloud” servers like Amazon are such a great resource for small businesses. You can pay just for what you use, rather than investing in a certain amount and losing it when I’m not using it. Instead of renting my own storage unit, I can share a bigger space with others and come and go as I please, so my cost fluctuates if my usage fluctuates.
So if we’re doing that with everything else, why aren’t we doing that with our calls? “Unlimited” plans are just a ploy by phone companies to get you to pay for more than you use. Most employees call on average 400 minutes per month, which generally does not amount up to the higher price of the “unlimited” plan.
Find prices that are scalable and transparent, so it’s easy to calculate exactly what you will be spending and how much your cost savings will be. Checking your usage and finding a plan that fits is an extremely easy way to manage costs. Just pull your last phone bill and compare rates between VoIP providers.
3. Migrate to a Cloud-Based PBX
Certain items in the office are easy to upgrade – computers, furniture, even an old copy machine. Others appear much more daunting, like the phone system. When was the last time you upgraded your phone system? Maybe never. Until recent years, there wasn’t an obvious reason to fix a phone system that simply “wasn’t broken”. Now that there are cloud based phone systems that use VoIP, there’s a much higher financial incentive to consider an upgrade.
After assisting several hundred business owners make the switch to Telzio’s cloud based system, I have seen their businesses save over 90% on their monthly costs, and this is not a rarity but the norm.
How is it possible that the cost savings are so substantial? One, it’s the pricing model. Telzio includes all users with any plan or phone number, so not only can you save on consolidating phone numbers, you’ll be eliminating all user fees. Unless they need their own phone number, there’s no reason to pay for an extra “line” to set up an employee with a phone. With Telzio you can add an extension for them for free and voila, you’re done.
Second, Telzio is cloud based, so there’s no hardware or on-site PBX equipment. This means there are no maintenance, upgrades, or damages to pay for. You simply need Internet and your choice of devices. Telzio works with IP phones, softphones, and there’s also a mobile app.
Third reason Telzio is so economical, the service is a full-featured business phone system. From IVR menus and call recording to voicemails and call forwarding, Telzio offers all the professional features that small businesses need in a phone system, with no hidden costs.
Jennifer is part of the content marketing team at Telzio, providing insight and tips on how Telzio can be used to optimize business communications and customer service.