Add Dial by Extension to Your Phone Menu

We added a new dial by extension feature today where you can allow your callers to enter an employee’s extension anytime during the greeting. From there you can announce the instructions for your phone menu.

For example: “If you know the extension of the person you are trying to reach you may enter it at anytime. Press 1 for sales, press 2 for support, etc.”

To add the feature, open the IVR menu action in your call flow, and under Advanced, check off “Allow Extensions”.

Step 1: Go here

Screenshot of Telzio's Call Flow Editor, with IVR Menu

Screenshot of Telzio’s Call Flow Editor, with IVR Menu

Step 2: Check “Allow Extensions”

Screenshot of Telzio's IVR Menu in the Call Flow Editor

Screenshot of Telzio’s IVR Menu in the Call Flow Editor

Learn more about building IVR menus here: https://telzio.com/support/ivr-menu/

Yes, you can!

You can upload and record custom greetings, create users and extensions for all your employees and all their devices, and give them all separate voicemails. These features are all included with your Telzio phone number.

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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.