Tools & Tips for Your Business Phone System

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How do Affiliate Programs work?

Business Growth

Affiliate programs are performance-based, where affiliates get paid for referring customers through their own marketing efforts. Affiliates can be but are not always customers, and they are not employees.

3/2/2018 9:50:12 PM

Pros and Cons of Outsourcing IT Management

Business Growth

To outsource or not outsource is not a binary decision. In many instances, there is a lot to weigh based on the size of your company, your staff’s expertise, cost savings and the risks involved. Whether you are an IT outsourcing vendor, a small business operator, or a highly technical IT staff member at a company

9/10/2017 12:09:06 AM

5 Things Slowing Employees Down, and What to Do About it

Business Growth

There are always going to be certain areas that need constant revisiting to keep improving productivity as your business grows. In a small business, employees have the responsibility of wearing multiple hats, which can make it easy to get distracted in the process of keeping it all together and not even realize the time being lost. This extra burden makes it

6/16/2017 11:55:40 PM

5 Mobile Marketing Strategies that Should be on Your Agenda

Business Growth

For over a decade, it’s been predicted mobile would eventually overtake desktop usage. You might have slept through that exact moment when it occurred, but most analysts point to the end of 2016. It was at that time, mobile web browsing tallied more traffic than our office and home computers. According to StatCounter: The global mobile

5/18/2017 9:33:54 PM

How Eco-Awareness Benefits Small Business

Business Growth

Taking steps to build eco-awareness into your business product and culture not only keeps you competitive in the eye’s of today’s millennial workers and customers,  it enables you to reinvest your energy cost savings into other areas of your business. Here are practical ways to implement a sustainability strategy into your small business today to benefit the environment and your

5/2/2017 8:33:00 PM

How Managed IT Startups Find a Profitable Niche

Business Growth

You and your startup have a lot to offer when it comes to providing small businesses with today’s best IT solutions. But the more you look around, you find that so do others. So you pause and question how to invest time and resources in a consulting endeavor steeped in competition. What may be needed at this

4/13/2017 9:33:01 PM

5 Ways to Attract New Clients to Your IT Consulting Business

Business Growth

Attracting new customers is an age-old endeavor for companies of all types and sizes, but with the endless options for self-service applications for every end of business, IT consultants face an increasing challenge to create value for their customers. If no one is knocking down your door to obtain your products or services, could it be because you are

3/28/2017 12:29:50 AM

Why Unified Communications is a Big Deal for SMBs

Business Growth

VoIP Education

Businesses need on-demand collaboration capabilities to drive efficiency. At the core of productive collaboration is effective communication, which is inherently dependent upon immediate and streamlined access to the information, data resources, software applications and remote teams that constitute today’s digital enterprise. At the same time, relying on disparate set of communication endpoints, resources, apps, channels and personnel also

3/16/2017 3:21:21 AM

Choose Software-Defined WAN to Scale Business Growth

Business Growth

VoIP Education

Present-day enterprise IT infrastructure technologies are designed to enable hyperscale disruption by using software-defined WAN (SD-WAN) over traditional WAN technologies. Cloud computing empowers organizations to provision servers and compute highly scalable workloads on demand, while big data technologies help organizations access, store and process an exploding deluge of digital information to deliver actionable insights in real-time

2/23/2017 12:11:19 AM

The Coming of 5G and the Growth of Workplace Mobility

Business Growth

When it happens, the emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. As our need for data and data usage increases, we will see exponential leaps forward in wireless technologies. With our mobile devices, we have already witnessed four different generations. Currently the most up-to-date mobile networks

2/7/2017 2:45:29 AM

Facebook & Government Engaging with Small Businesses

Business Growth

Is 2017 going to be a banner year for small businesses? What road signs on the digital highway are directing traffic to this important sector of the economy? Perhaps  we have to look no further than the world’s largest global social network and the U.S. government to see what type of journey lies ahead for

1/20/2017 4:40:35 PM

VoIP Benefits for Remote Workers

VoIP Education

Business Growth

Two communication dynamics have taken hold in the 21st Century. VoIP solutions and remote workers have emerged to address the needs of our new burgeoning mobile society. As small-to-medium-sized businesses traverse today’s digital landscape, they are experimenting with a good number of new tools that interface with VoIP, including cloud-computing, artificial intelligence, software-defined applications and social

1/13/2017 8:26:19 PM

Smartphone and VoIP Outlook for 2017

Business Growth

VoIP Education

Since entering our zeitgeist some 40-odd years ago, VoIP’s interface with the Internet disrupted what went before. Gone are the copper wires, telephone poles and all that hard-wiring that went into landlines. At the dawn of the 21st Century, we transitioned from a sedentary to mobile lifestyle. Instead of connecting with devices attached to stationary

1/3/2017 8:20:26 PM

Personalized Virtual Assistants For Small Business

Business Growth

The digital landscape is constantly in flux. As soon as we become accustomed to a series of new and innovative tech, along comes another iteration or variation on a theme that prompts us to experience something slicker, something more streamlined. Such is the case with virtual assistants, a là Siri, Cortana, Amazon Echo’s Alexa, Google

12/14/2016 11:54:10 PM

5 Lead Generation Tools for Small Businesses

Business Growth

Getting more eyeballs and leads to convert prospects into bona fide customers is always a challenge, particularly for small-to-midsize businesses [SMBs]. Today with technology moving at break-neck speed, it’s difficult to separate the wheat from the chaff in determining which new digital tool will work the best for your business. So while it may take

12/5/2016 8:43:23 PM

Pokémon Go Includes Small Business

Business Growth

Initially one might think it a stretch that a virtual reality game, which appeals to a ‘gamer’ demographic, could gain such widespread acceptance among other groups. Yet, Pokémon Go seems to have done just that. Today, it is not only capturing the zeitgeist of millennials at play, small firms are beginning to see the advantages

8/25/2016 7:51:21 PM

How VoIP Modernizes Business Communications

VoIP Education

Business Growth

VoIP, the acronym for Voice Over Internet Protocol has become not only an essential service for small-to-midsize businesses [SMBs] and virtual workplaces, it’s cost-efficient as well. In addition to consolidating all your business communication needs under one umbrella, VoIP is exceedingly more affordable than landlines of the past and increases productivity in both physical and virtual

8/11/2016 1:20:32 AM

Predictive Analysis Tools for Small to Midsize Businesses

Business Growth

Small-to-midsize businesses can now take advantage of some of the predictive analysis tools previously reserved for big brands. Big Data and predictive analytics is an example of this dynamic at work. Both are a perfect fit for smaller companies, particularly since cost is no longer a barrier to entry. Today, we’ll explore predictive analysis tools

7/21/2016 6:49:40 PM

SMBs vs Big Brands Virtually Adapting Faster to Virtual Work

Business Growth

While small-to-medium size businesses [SMBs] are challenged in trying to keep pace with big brands on many fronts, there is one arena where they seem to be outpacing larger organizations — and that is today’s virtual work environments. SMBs internationally are moving at a faster clip in adapting to online technology, specifically in the areas

7/6/2016 12:16:08 AM

SMBs Benefiting from the Cloud

Business Growth

For some time, obtaining high-end technology has been out of reach for small-to-midsize businesses. Those types of advancements were earmarked for enterprise and the larger brands. However like everything else in the IT world, higher levels of sophistication at affordable prices eventually become obtainable for smaller end users. For example, virtualization [that today can come

6/21/2016 8:18:54 PM

5 Phrases to a Better Customer Service Experience

Tools and Tips

Business Growth

In customer service, there are most certainly the right answers and the wrong answers. It's important as a business to establish the right language your agents should be using in order to deliver a high quality customer service experience. It's always best to apply common sense to each specific situation with your responses so you stay human and authentic, but it's

6/17/2016 6:24:05 PM