Telzio Blog

Get the most out of your business phone system with our tips,
resources, and feature announcements.

New Automated SMS Service from Telzio

New Features

Automated SMS service from Telzio enables you to send a text message to any person or group triggered by an event on your phone system such as a missed call, voicemail, or payment.

10/23/2017 11:47:42 PM

Call Parking Feature: How to Park Calls

New Features

Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.

10/10/2017 10:51:58 PM

Introducing Telzio Wireless Service

New Features

Telzio Wireless brings you Telzio powered cell phones that are synced to your business phone system. We’ve developed a technology that allows you to use your Telzio phone number on both internet and cellular networks. For the first time ever, you can use the same phone number for your desk phone and your cell phone, without using a separate… View Article

6/19/2017 7:53:05 PM

Call Monitoring: Listen to Agent Calls Live

New Features

Telzio enables your managers to listen in on agent calls, giving you more quality control over your training and customer service experience. The Call Monitoring feature is included for free as part of your Telzio service. Managers can start monitoring an agent call instantly, no matter where the agent is located. This gives your business… View Article

4/25/2017 9:05:10 PM

Introducing Collaborative Communications from Telzio

New Features

Before Collaborative Communications there was Unified Communications, which refers to the integration of all your different voice, chat, video, and conferencing products into one platform. Collaboration, on the other hand, requires more than a conference call or a screen share between colleagues. When it comes to collaboration at work, teams use tools like Google Docs, Trello, and Zendesk –… View Article

4/5/2017 1:16:24 AM

Seamless Vtiger CRM-VoIP Integration with Telzio

New Features

Tools and Tips

SMBs have been taking their CRM lead, literally and figuratively from big brands for some time now. However, small business owners who wear multiple hats often position CRM [Customer Relationship Management] low on their priority list. Like Maslow’s ‘Hierarchy of Needs’ theory, physiological necessities are needed prior to ascending to higher needs such as self-actualization…. View Article

11/11/2016 9:25:57 PM

Apple’s CallKit for Telzio VoIP Users

Phones

New Features

During the Steve Jobs era, Apple was considered a ‘walled garden.’ In many respects, it held third-party software and hardware developers at bay and off. With iPhone devices, apps were islands unto themselves, having little or no means to communicate with one another or integrate with the fundamental features of iOS. Of recent date however,… View Article

9/26/2016 11:04:41 PM

Call Queues: Customize Virtual Lines to Handle More Callers

New Features

As your business grows and you get more incoming calls, call queues help you manage more callers with less agents. A call queue is a virtual line, where callers wait to be connected to the next available agent. The queue feature is included with all plans, and is managed in the call flow. You can find the queue… View Article

6/24/2016 4:56:30 PM

Telzio Offers Phone Numbers in Russia, India and UAE

New Features

We’re excited to announce that we have expanded our coverage to more countries. We now offer phone numbers in Russia, India and United Arab Emirates. Russia Local and toll free numbers India 1-800 toll free numbers in India United Arab Emirates 1-800 toll free numbers in United Arab Emirates International Phone Numbers Did you know that… View Article

5/19/2016 12:28:14 AM

Integrate Your Telzio Phone System With Zapier

New Features

Have you ever wished for an app that could connect and interface with all your other apps in a meaningful way? For anyone who’s familiar with downloading app after app only to forget what you have in inventory or that you have accumulated redundancies – wouldn’t it be great if you could streamline your collection?… View Article

4/2/2016 6:31:56 PM

Amazon Echo is Talking Back to Telzio

New Features

In my previous blogs entitled “IoT and VoIP Are Talking To Each Other” and “SMBs Making Work Lives Smarter in 2016,” it was reported that the Internet of Things is becoming essential in our every day work and personal lives and continues to evolve as speak. It’s moving at such a fast clip, that those… View Article

3/7/2016 10:42:42 PM

International Calls Covered Under Free Minutes

New Features

You can get international numbers in over 50 countries from Telzio, and local calling rates around the world. To make things easy and transparent, Telzio offers standardized rates for calls to international numbers and mobile phones. When you sign up for a number with Telzio, you get a coverage map showing you details of your covered calls and any… View Article

2/9/2016 12:28:30 AM

Intercom and Paging Systems for Industrial Businesses

New Features

Tools and Tips

VoIP Education

Business Growth

Businesses occupying industrial spaces like warehouses and manufacturing facilities have special needs for phone and office communication. Employees could be operating machinery or literally have their hands full with inventory, and unable to pick up the phone. Telzio has a solution for that. With intercom and paging systems, you can easily communicate with workers on the… View Article

1/20/2016 7:27:55 PM

SMS and Caller ID Features on Mobile App

New Features

VoIP Education

With Telzio’s mobile app, you can make and receive calls with your business phone number, separate from your personal line. We are pleased to announce that we have added SMS and caller ID capabilities to the app, so now you can send and receive text messages directly through the app as well as set your caller ID. Text Messaging on… View Article

3/26/2015 7:51:59 PM

Tip Tuesday: Transfer Calls to a Department

New Features

Tools and Tips

You can transfer calls to a call flow and test your call flow before it goes live, by giving your call flow an extension. What is a Call Flow? A call flow is the path you design for incoming calls, such as business hours, auto attendants, forwarding to different phones, and voicemail. 1. Transfer calls to a… View Article

3/17/2015 1:00:16 PM