Get the most out of your business phone system with our tips,
resources, and feature announcements.
It is a misconception that fax is more secure than email. In actuality, email is more secure, and faxing via VoIP is more secure than analog fax. Learn more about sending faxes using Telzio’s secure VoIP system.
7/10/2018 9:19:47 PM
Telzio offers SMS phone numbers in 15 countries that can be used for texting in addition to calling. Browse our extensive inventory to find local and toll free phone numbers that are SMS enabled, and use your SMS numbers from anywhere.
6/30/2018 12:19:17 AM
The Telzio Dashboard offers a list of all users, their BLF status, and one-click dial capability using the Telzio Webphone. Access BLF indicators and calling capabilities right through the browser.
6/15/2018 3:48:49 AM
Telzio offers a spam call blocking feature that filters incoming calls for telemarketers. In order to avoid certain phone numbers from being blocked by the spam filter, we'e added a whitelist feature where you can add a list of approved numbers.
6/13/2018 12:25:52 AM
Tags are used to organize and filter lists of voicemails, text messages, recordings, and fax. You can customize tags and use them to quickly identify and sort through messages and items that need attention.
6/12/2018 11:07:19 PM
The Telzio Webphone enables calling directly through your browser. Empower remote teams with calling capabilities they can use from anywhere, and manage everything through an intuitive online Dashboard.
6/4/2018 10:00:45 PM
Company Directory is a feature included with your Telzio phone system that allows callers to search for employees by name, and enables you to choose which departments are searchable.
5/15/2018 12:24:55 AM
The latest update to the Telzio Mobile App – Version 4.4.0 includes a Global User Directory, BLF Status, and Answered Elsewhere information.
4/18/2018 7:07:29 PM
Telzio Affiliates earn 100% commission up to $10,000 cash per referral. Get a personalized link and earn by sharing the world’s leading business phone system with your network today.
2/22/2018 4:10:15 AM
Telzio Live Reports updates in real time with important data on your phone activity including agent status, number of callers in queues, and hold times. Included for all Users with your Telzio service.
12/18/2017 9:00:13 PM
Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system. Sort by dates, phone numbers, and call queue groups to get usage information for any given period.
11/20/2017 11:28:39 PM
Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.
10/10/2017 10:51:58 PM
Telzio offers Two-Factor Authentication for securing logins to your business phone system.
9/11/2017 12:57:08 AM
Telzio Wireless brings you Telzio powered cell phones that are synced to your business phone system. We’ve developed a technology that allows you to use your Telzio phone number on both internet and cellular networks. For the first time ever, you can use the same phone number for your desk phone and your cell phone, without using a separate
6/19/2017 7:53:05 PM
Telzio enables your managers to listen in on agent calls, giving you more quality control over your training and customer service experience. The Call Monitoring feature is included for free as part of your Telzio service. Managers can start monitoring an agent call instantly, no matter where the agent is located. This gives your business… View Article
4/25/2017 9:05:10 PM
Before Collaborative Communications there was Unified Communications, which refers to the integration of all your different voice, chat, video, and conferencing products into one platform. Collaboration, on the other hand, requires more than a conference call or a screen share between colleagues. When it comes to collaboration at work, teams use tools like Google Docs, Trello, and Zendesk –… View Article
4/5/2017 1:16:24 AM
SMBs have been taking their CRM lead, literally and figuratively from big brands for some time now. However, small business owners who wear multiple hats often position CRM [Customer Relationship Management] low on their priority list. Like Maslow’s ‘Hierarchy of Needs’ theory, physiological necessities are needed prior to ascending to higher needs such as self-actualization…. View Article
11/11/2016 9:25:57 PM
During the Steve Jobs era, Apple was considered a ‘walled garden.’ In many respects, it held third-party software and hardware developers at bay and off. With iPhone devices, apps were islands unto themselves, having little or no means to communicate with one another or integrate with the fundamental features of iOS. Of recent date however,… View Article
9/26/2016 11:04:41 PM
As your business grows and you get more incoming calls, call queues help you manage more callers with less agents. A call queue is a virtual line, where callers wait to be connected to the next available agent. The queue feature is included with all plans, and is managed in the call flow. You can find the queue… View Article
6/24/2016 4:56:30 PM