Telzio Blog

Get the most out of your business phone system with our tips,
resources, and feature announcements.

Send Fax by Email for Better Security

New Features

It is a misconception that fax is more secure than email. In actuality, email is more secure, and faxing via VoIP is more secure than analog fax. Learn more about sending faxes using Telzio's secure VoIP system.

7/10/2018 9:19:47 PM

SMS Phone Numbers Now Available in 15 Countries

New Features

Telzio offers SMS phone numbers in 15 countries that can be used for texting in addition to calling. Browse our extensive inventory to find local and toll free phone numbers that are SMS enabled, and use your SMS numbers from anywhere.

6/30/2018 12:19:17 AM

Add Phone Numbers to a Whitelist to Bypass Spam Filter

New Features

Telzio offers a spam call blocking feature that filters incoming calls for telemarketers. In order to avoid certain phone numbers from being blocked by the spam filter, we'e added a whitelist feature where you can add a list of approved numbers.

6/13/2018 12:25:52 AM

Create a Voicemail PIN for Users

New Features

Telzio Voicemail enables you to create a PIN code for accessing voicemails. Learn more about how to create a voicemail PIN with your Telzio phone service.

6/7/2018 12:36:07 AM

GDPR Compliance at Telzio

New Features

Telzio provides data retention tools so you can control how long your data is stored. Learn more about GDPR compliance at Telzio.

5/25/2018 10:35:04 PM

New Automated SMS Service from Telzio

New Features

Automated SMS service from Telzio enables you to send a text message to any person or group triggered by an event on your phone system such as a missed call, voicemail, or payment.

10/23/2017 11:47:42 PM

Call Parking Feature: How to Park Calls

New Features

Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.

10/10/2017 10:51:58 PM

Introducing Telzio Wireless Service

New Features

Telzio Wireless brings you Telzio powered cell phones that are synced to your business phone system. We’ve developed a technology that allows you to use your Telzio phone number on both internet and cellular networks. For the first time ever, you can use the same phone number for your desk phone and your cell phone, without using a separate

6/19/2017 7:53:05 PM

Call Monitoring: Listen to Agent Calls Live

New Features

Telzio enables your managers to listen in on agent calls, giving you more quality control over your training and customer service experience. The Call Monitoring feature is included for free as part of your Telzio service. Managers can start monitoring an agent call instantly, no matter where the agent is located. This gives your business

4/25/2017 9:05:10 PM

Introducing Collaborative Communications from Telzio

New Features

Before Collaborative Communications there was Unified Communications, which refers to the integration of all your different voice, chat, video, and conferencing products into one platform. Collaboration, on the other hand, requires more than a conference call or a screen share between colleagues. When it comes to collaboration at work, teams use tools like Google Docs, Trello, and Zendesk –

4/5/2017 1:16:24 AM

Seamless Vtiger CRM-VoIP Integration with Telzio

New Features

Tools and Tips

SMBs have been taking their CRM lead, literally and figuratively from big brands for some time now. However, small business owners who wear multiple hats often position CRM [Customer Relationship Management] low on their priority list. Like Maslow’s ‘Hierarchy of Needs’ theory, physiological necessities are needed prior to ascending to higher needs such as self-actualization

11/11/2016 9:25:57 PM

Apple’s CallKit for Telzio VoIP Users

Phones

New Features

During the Steve Jobs era, Apple was considered a ‘walled garden.’ In many respects, it held third-party software and hardware developers at bay and off. With iPhone devices, apps were islands unto themselves, having little or no means to communicate with one another or integrate with the fundamental features of iOS. Of recent date however,

9/26/2016 11:04:41 PM