Tools & Tips for Your Business Phone System

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How to Create an Auto Attendant

Tools and Tips

An auto attendant answers your business calls 24/7 and forwards calls based on your routing rules. Learn how to create an auto attendant system in 5 easy steps.

10/23/2018 5:15:09 PM

How to Transfer Calls to a Group of Users

Tools and Tips

With your Telzio phone system, you can transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension. You can easily create groups and users on your Telzio Dashboard.

2/27/2018 10:03:30 PM

12 Cloud Services We Can’t Live Without in 2017

Tools and Tips

Cloud services enable us to connect with teams and customers located all around the world with much greater ease and flexibility. With the tools and products available today, SMBs can increase productivity and scale efficiencies with cloud-subscription models. Presently there are a dozen such cloud services that we are fans of at Telzio. GoCo for HR For

3/15/2017 2:35:24 AM

Re-Purposing Mobile Devices for Business VoIP Calls

Tools and Tips

For SMBs, sometimes the easiest way to save money is to re-purpose older devices. How many still own an older iPhone or Android collecting dust ever since you upgraded to a more current iteration? While we’ve been told over the years that ‘planned obsolescence’ is something to be expected, we can still find ways to save

2/14/2017 7:53:09 PM

Seamless Vtiger CRM-VoIP Integration with Telzio

Tools and Tips

New Features

SMBs have been taking their CRM lead, literally and figuratively from big brands for some time now. However, small business owners who wear multiple hats often position CRM [Customer Relationship Management] low on their priority list. Like Maslow’s ‘Hierarchy of Needs’ theory, physiological necessities are needed prior to ascending to higher needs such as self-actualization

11/11/2016 9:25:57 PM

Cutting Corners With Outdated Technology

Tools and Tips

Since technology is moving at such a fast clip these days, users of various devices are motivated to acquire ‘the new’ — more so due to FOMO [fear of missing out] — versus budget cutting. So, it’s easy to understand why Apple, Google and even Samsung keep developing new iterations of their mobile devices, quicker

10/17/2016 7:01:19 PM

VoIP Communication Through Hurricane Season

Tools and Tips

Inclement weather always comes with its own set of critical issues, from flooding to power outages. This hurricane season, like others before it reminds us that it’s time again to take some necessary preparations for our personal safety as well as taking care of business. A common denominator that’s usually at the forefront for those

10/7/2016 7:03:27 PM

VoIP Security Tips for Business Users

Tools and Tips

VoIP Education

Cloud hosted VoIP [aka as cloud PBX] is the preferable telephone service option for the 21st Century. It’s extremely cost effective and can be accessed nearly everywhere, from businesses and at-home offices to mobile use on-the-go. Plus, it requires none of the hardware investments of the traditional on-premise POT systems of the past. However, since

9/21/2016 9:39:22 PM

Alexa’s Unique Features Continue to Unfold For VoIP Users

Tools and Tips

In previous posts, Amazon Echo is Talking Back to Telzio and Alexa Beating Siri at Her Own Game, we explored the unique synergy established by a partnership between Telzio and the Amazon Echo. With this advanced interface, Telzio customers – can talk to and make requests of – Alexa, the Voice of Echo. And they can do

7/29/2016 8:22:13 PM

5 Phrases to a Better Customer Service Experience

Tools and Tips

Business Growth

In customer service, there are most certainly the right answers and the wrong answers. It's important as a business to establish the right language your agents should be using in order to deliver a high quality customer service experience. It's always best to apply common sense to each specific situation with your responses so you stay human and authentic, but it's

6/17/2016 6:24:05 PM