Telzio Blog

Get the most out of your business phone system with our tips,
resources, and feature announcements.

How to Transfer Calls to a Group of Users

Tools and Tips

With your Telzio phone system, you can transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension. You can easily create groups and users on your Telzio Dashboard.

2/27/2018 10:03:30 PM

3 Tools for Managing Company Text Messages

Tools and Tips

Messaging has become the most preferred method by consumers for customer service. Consumers want to receive texts for order confirmations, appointment reminders, and customer support, but what’s more is that customers want to be able to respond to your company’s texts and engage in a conversation. According to research from Twilio: While 89% of consumers want to… View Article

8/2/2017 12:15:45 AM

12 Cloud Services We Can’t Live Without in 2017

Tools and Tips

Cloud services enable us to connect with teams and customers located all around the world with much greater ease and flexibility. With the tools and products available today, SMBs can increase productivity and scale efficiencies with cloud-subscription models. Presently there are a dozen such cloud services that we are fans of at Telzio. GoCo for HR For… View Article

3/15/2017 2:35:24 AM

Re-Purposing Mobile Devices for Business VoIP Calls

Tools and Tips

For SMBs, sometimes the easiest way to save money is to re-purpose older devices. How many still own an older iPhone or Android collecting dust ever since you upgraded to a more current iteration? While we’ve been told over the years that ‘planned obsolescence’ is something to be expected, we can still find ways to save…. View Article

2/14/2017 7:53:09 PM

Seamless Vtiger CRM-VoIP Integration with Telzio

New Features

Tools and Tips

SMBs have been taking their CRM lead, literally and figuratively from big brands for some time now. However, small business owners who wear multiple hats often position CRM [Customer Relationship Management] low on their priority list. Like Maslow’s ‘Hierarchy of Needs’ theory, physiological necessities are needed prior to ascending to higher needs such as self-actualization…. View Article

11/11/2016 9:25:57 PM

Cutting Corners With Outdated Technology

Tools and Tips

Since technology is moving at such a fast clip these days, users of various devices are motivated to acquire ‘the new’ — more so due to FOMO [fear of missing out] — versus budget cutting. So, it’s easy to understand why Apple, Google and even Samsung keep developing new iterations of their mobile devices, quicker… View Article

10/17/2016 7:01:19 PM

VoIP Communication Through Hurricane Season

Tools and Tips

Inclement weather always comes with its own set of critical issues, from flooding to power outages. This hurricane season, like others before it reminds us that it’s time again to take some necessary preparations for our personal safety as well as taking care of business. A common denominator that’s usually at the forefront for those… View Article

10/7/2016 7:03:27 PM

VoIP Security Tips for Business Users

VoIP Education

Tools and Tips

Cloud hosted VoIP [aka as cloud PBX] is the preferable telephone service option for the 21st Century. It’s extremely cost effective and can be accessed nearly everywhere, from businesses and at-home offices to mobile use on-the-go. Plus, it requires none of the hardware investments of the traditional on-premise POT systems of the past. However, since… View Article

9/21/2016 9:39:22 PM

8 Things that makes the Grandstream DP720 Great

Business Growth

Tools and Tips

Phones

Combined with Telzio’s hosted phone services, the Grandstream DP720/750 cordless VoIP phone is a dependable and feature-rich device for small businesses, retail stores, and industrial spaces. Released just earlier this year, the DP720 is Grandstream’s latest IP telephony product, and the answer to the portable, quality, and budgetary needs of SMBs and SoHos. Employees working in stores, industrial facilities,… View Article

8/12/2016 2:02:21 AM

Choosing VoIP Service for Telephone Campaigns

Tools and Tips

Running effective telephone campaigns demands the capacity to support a high volume of calls to get the best results, which means having reliable phone service and communication tools. Businesses and nonprofit organizations rely on Telzio’s VoIP service to host phone numbers, voice and SMS services, and flexible routing solutions to execute high-volume telephone campaigns. Our customers range from music… View Article

8/3/2016 8:31:22 PM

Alexa’s Unique Features Continue to Unfold For VoIP Users

Tools and Tips

In previous posts, Amazon Echo is Talking Back to Telzio and Alexa Beating Siri at Her Own Game, we explored the unique synergy established by a partnership between Telzio and the Amazon Echo. With this advanced interface, Telzio customers – can talk to and make requests of – Alexa, the Voice of Echo. And they can do… View Article

7/29/2016 8:22:13 PM

5 Ways to Improve Your Customer Phone Support

Tools and Tips

An estimated $62 billion in revenue is lost per year due to poor customer service, and for many businesses, the problem lies in issues with customer phone support. A recent research study found that 67% of customers switched to a different business as a result of poor customer service just within the last year, and it turns out most customers prefer calling in when… View Article

7/19/2016 10:34:04 PM

How to Set Up a Phone Queue

Tools and Tips

Phone queues are virtual lines where callers wait to speak to an agent, and Telzio provides an easy web solution for setting them up. Businesses use phone queues to handle incoming calls, particularly for customer support lines and call center environments. Unlimited phone queues are included for all numbers with Telzio, and can be set up, customized, and… View Article

6/29/2016 1:21:25 AM

6 Communication Tools for Virtual Teams

Business Growth

Tools and Tips

The key to successfully supporting virtual teams is using the right communication tools, so there’s no disconnect. With the web-based collaboration tools available today, distributed office locations don’t have to feel physically divided, and it doesn’t require a huge amount of effort to set up a communication platform for virtual teams. Supporting remote teams enables you to: Expand your hiring horizons and… View Article

6/22/2016 6:19:37 PM

How to Produce a Proper Professional Phone Greeting

Tools and Tips

Whether you’re using a voiceover artist or a coat closet to record a professional phone greeting, creating a simple framework will help keep the face of your business consistent. More small and medium sized companies today are implementing IVR menus to greet callers. Automated menus get a bad rap for being too long, broken, and repetitive, but if you… View Article

6/20/2016 6:29:20 PM

5 Phrases to a Better Customer Service Experience

Tools and Tips

Business Growth

In customer service, there are most certainly the right answers and the wrong answers. It’s important as a business to establish the right language your agents should be using in order to deliver a high quality customer service experience. It’s always best to apply common sense to each specific situation with your responses so you stay human and authentic, but it’s… View Article

6/17/2016 6:24:05 PM

Set Up a Customer Support Phone Line in 3 Steps

Tools and Tips

Telzio provides customer support phone lines and communication tools suitable for small business teams, high volume call centers, and remote workforces. With our flexible plans and easy-to-use web platform, teams of all sizes and locations can customize calling and messaging features to the appropriate operation and budget. Step 1: Choose a Phone Number If you’re providing… View Article

6/13/2016 11:57:25 PM

6 Tools for Telephone Fundraising

Tools and Tips

Love it or hate it, telemarketers are still in the business and billions of dollars a year are raised through telephone fundraising programs. If you decide it’s the right strategy to execute for your organization, here are five practical and essential tools you’ll need to run a telephone fundraising campaign. Pay-by-Phone Capability The most important… View Article

6/10/2016 2:40:18 AM

How to Set Up a PA System for Business

Business Growth

Tools and Tips

PA systems, or public announcement systems, are commonly used in stores, warehouses and schools to make announcements over a speaker system to a group of people. Telzio enables businesses to set up a PA system with devices like the Snom PA1. PA System & Music Player Combined The Snom PA1 is a small electronic device… View Article

5/27/2016 6:37:10 PM