Tools & Tips for Your Business Phone System

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What is a Cloud PBX?

VoIP Education

A cloud PBX is a business phone system that is hosted entirely on servers in off-site data centers and powered over the internet.

12/26/2018 11:12:01 PM

What is a Rollover Line?

VoIP Education

Rollover lines are used with traditional landlines to enable businesses to handle more than one phone call at a time. VoIP systems do not require rollover lines, as one VoIP line can handle unlimited simultaneous calls.

5/25/2018 6:25:49 AM

What are USF Fees?

VoIP Education

Universal Service Fund (USF) fees are imposed by the FCC on telecommunications companies, and intended to ensure that everyone in the U.S. has access to telephone services. USF fees change quarterly and can be found on the FCC website.

2/20/2018 10:52:02 PM

What is a Softswitch?

VoIP Education

In VoIP, a softswitch is the part of the PBX that allows two ends of a phone call to come together. Building a softswitch requires complex programming, server maintenance, and SIP trunking services.

8/28/2017 1:00:36 PM

What is a PBX?

VoIP Education

A PBX (Private Branch Exchange), is the hardware and/or software system that powers an organization's phone lines and routing functionality. PBX systems can be cloud based, on-premise, or a hybrid of both.

8/9/2017 6:44:27 PM

VoIP vs SIP: Is it a Misnomer?

VoIP Education

VoIP and SIP both refer to internet telephony, but are technically different. VoIP describes the type of phone call (over internet), while SIP is the industry standard method used to enable VoIP calls between devices. Communicating online in the 21st century doesn't have to be complicated. With an alphabet soup of acronyms (VoIP, IP, SIP, ISDN, PSTN, IP, IP-PBX)

6/6/2017 9:38:13 PM

What’s an API?

VoIP Education

An API is a service that companies provide to enable outside programmers to integrate certain aspects of the company’s system into other applications. APIs are a part of all software systems today. If you’ve ever made a purchase online, used your Facebook account to log into another website, or gotten an automatic text reply, then you’ve had experience

5/4/2017 11:06:09 PM

Why Unified Communications is a Big Deal for SMBs

Business Growth

VoIP Education

Businesses need on-demand collaboration capabilities to drive efficiency. At the core of productive collaboration is effective communication, which is inherently dependent upon immediate and streamlined access to the information, data resources, software applications and remote teams that constitute today’s digital enterprise. At the same time, relying on disparate set of communication endpoints, resources, apps, channels and personnel also

3/16/2017 3:21:21 AM

VoIP Plays Major Role in Airline Business

VoIP Education

A hosted VoIP system is the go-to communications solution for many types of enterprises. For some organizations, the value proposition is all about the calling experience and the baked-in PBX features. For others fields of industry, such as Air Traffic Control (ATC) which is integrally aligned with the airline business, the infrastructure, cost savings, and interoperability are the

3/10/2017 3:44:04 AM