Tools & Tips for Your Business Phone System

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What is a Rollover Line?

VoIP Education

Rollover lines are used with traditional landlines to enable businesses to handle more than one phone call at a time. VoIP systems do not require rollover lines, as one VoIP line can handle unlimited simultaneous calls.

5/25/2018 6:25:49 AM

What are USF Fees?

VoIP Education

Universal Service Fund (USF) fees are imposed by the FCC on telecommunications companies, and intended to ensure that everyone in the U.S. has access to telephone services. USF fees change quarterly and can be found on the FCC website.

2/20/2018 10:52:02 PM

What is a Softswitch?

VoIP Education

In VoIP, a softswitch is the part of the PBX that allows two ends of a phone call to come together. Building a softswitch requires complex programming, server maintenance, and SIP trunking services.

8/28/2017 1:00:36 PM

What is a PBX?

VoIP Education

A PBX (Private Branch Exchange), is the hardware and/or software system that powers an organization's phone lines and routing functionality. PBX systems can be cloud based, on-premise, or a hybrid of both.

8/9/2017 6:44:27 PM

VoIP vs SIP: Is it a Misnomer?

VoIP Education

VoIP and SIP both refer to internet telephony, but are technically different. VoIP describes the type of phone call (over internet), while SIP is the industry standard method used to enable VoIP calls between devices. Communicating online in the 21st century doesn’t have to be complicated. With an alphabet soup of acronyms (VoIP, IP, SIP, ISDN, PSTN, IP, IP-PBX)

6/6/2017 9:38:13 PM

What’s an API?

VoIP Education

An API is a service that companies provide to enable outside programmers to integrate certain aspects of the company’s system into other applications. APIs are a part of all software systems today. If you’ve ever made a purchase online, used your Facebook account to log into another website, or gotten an automatic text reply, then you’ve had experience

5/4/2017 11:06:09 PM

Why Unified Communications is a Big Deal for SMBs

Business Growth

VoIP Education

Businesses need on-demand collaboration capabilities to drive efficiency. At the core of productive collaboration is effective communication, which is inherently dependent upon immediate and streamlined access to the information, data resources, software applications and remote teams that constitute today’s digital enterprise. At the same time, relying on disparate set of communication endpoints, resources, apps, channels and personnel also

3/16/2017 3:21:21 AM

VoIP Plays Major Role in Airline Business

VoIP Education

A hosted VoIP system is the go-to communications solution for many types of enterprises. For some organizations, the value proposition is all about the calling experience and the baked-in PBX features. For others fields of industry, such as Air Traffic Control (ATC) which is integrally aligned with the airline business, the infrastructure, cost savings, and interoperability are the

3/10/2017 3:44:04 AM

Choose Software-Defined WAN to Scale Business Growth

Business Growth

VoIP Education

Present-day enterprise IT infrastructure technologies are designed to enable hyperscale disruption by using software-defined WAN (SD-WAN) over traditional WAN technologies. Cloud computing empowers organizations to provision servers and compute highly scalable workloads on demand, while big data technologies help organizations access, store and process an exploding deluge of digital information to deliver actionable insights in real-time

2/23/2017 12:11:19 AM

VoIP Benefits for Remote Workers

Business Growth

VoIP Education

Two communication dynamics have taken hold in the 21st Century. VoIP solutions and remote workers have emerged to address the needs of our new burgeoning mobile society. As small-to-medium-sized businesses traverse today’s digital landscape, they are experimenting with a good number of new tools that interface with VoIP, including cloud-computing, artificial intelligence, software-defined applications and social

1/13/2017 8:26:19 PM

Smartphone and VoIP Outlook for 2017

VoIP Education

Business Growth

Since entering our zeitgeist some 40-odd years ago, VoIP’s interface with the Internet disrupted what went before. Gone are the copper wires, telephone poles and all that hard-wiring that went into landlines. At the dawn of the 21st Century, we transitioned from a sedentary to mobile lifestyle. Instead of connecting with devices attached to stationary

1/3/2017 8:20:26 PM

New Advances in VoIP 911 Service

VoIP Education

We’re well aware that telecom technology has come a long way baby, and advances in VoIP 911 service takes it another step further. From the POT to VoIP [Voice over Internet Protocol] and smartphones, portable phones have just about become man’s most vital appendage. For us mere mortals, one doesn’t feel safe leaving the home or office

12/30/2016 3:31:06 AM

Telzio, Facebook, Deutsche Telekom at Telecom Infra Project

VoIP Education

At its inaugural Telecom Infra Project (TIP) Summit event at company headquarters November 1, Facebook announced the development of Voyager, a new data center networking hardware [also known as a ‘transponder,’] which takes packets from switches and routers and gets them ready to be sent out over fiber optic cables. Facebook intends to share the

11/15/2016 9:50:13 PM

VoIP Security Tips for Business Users

VoIP Education

Tools and Tips

Cloud hosted VoIP [aka as cloud PBX] is the preferable telephone service option for the 21st Century. It’s extremely cost effective and can be accessed nearly everywhere, from businesses and at-home offices to mobile use on-the-go. Plus, it requires none of the hardware investments of the traditional on-premise POT systems of the past. However, since

9/21/2016 9:39:22 PM

VoIP Softphones vs IP Phones

VoIP Education


VoIP is an acronym for ‘Voice over Internet Protocol,’ and its software and hardware phones are what make it possible for users to make phone calls over the Internet. If you are interested in using a VoIP service like Telzio for your business and/or personal use, but are unfamiliar with some of the terms associated

9/12/2016 7:07:25 PM

Quick VoIP Terminology from A to Z

VoIP Education

VoIP has prompted new users to make the transition from legacy phone systems to utilizing the Web for voice transmissions. Those who are still on the fence as to whether or not to leave their POT comfort zone might be hesitant to do so, due to all of the new and sometimes confusing jargon and

9/1/2016 6:40:13 PM

How VoIP Modernizes Business Communications

Business Growth

VoIP Education

VoIP, the acronym for Voice Over Internet Protocol has become not only an essential service for small-to-midsize businesses [SMBs] and virtual workplaces, it’s cost-efficient as well. In addition to consolidating all your business communication needs under one umbrella, VoIP is exceedingly more affordable than landlines of the past and increases productivity in both physical and virtual

8/11/2016 1:20:32 AM

Advantages of Internet Based Phone Systems

VoIP Education

The Internet was the impetus for a lot of change in our lives over the course of the last two decades. From eCommerce to social media to crowd funding, every line of human communication has been enhanced, making this rock we travel around the sun on, a lot smaller! This includes Internet Based Phone Systems [aka

3/22/2016 12:13:23 PM

Bring Your Own Device (BYOD) Strategies in 2016 for SMBs

Business Growth

VoIP Education

‘Bring your own device’ or BYOD has been around almost as long as the first iPhone. While nothing remains stagnant in the IT world, there are some changes afoot that will affect both the SMB employer and their employees pertaining to BYOD usage this year. And it’s unmistakable that this trend will gain more and

2/18/2016 2:11:04 PM