How to Assign Administrators and User Permissions

User Permissions enable you to grant certain employees access to manage different parts of your Telzio phone system, such as Billing, Call Flows, and other Users. You can enable a User to do one of all of the following:

  • Manage Call Flows
  • Read Call Logs
  • Manage Plans and Numbers
  • Manage Users
  • Monitor Calls
  • Access All Recordings
  • Manage Billing

Administrators

You can grant an employee full access to your account by making them an Administrator.

  1. Navigate to the Users page on your Telzio Dashboard.
  2. Click on the User who you want to make an administrator.
  3. Click on the toggle button called Administrator under the User Details section and hit Update Details.

A toggle button to turn administrator on and off.

Administrators will be able to manage all the tasks listed under Permissions.


User Permissions

To grant access to only certain parts of your phone system to a User, select from the Permissions drop down list on the User Details page.

  1. Navigate to the Users page on your Telzio Dashboard.
  2. Click on the User who you want to give Permissions to.
  3. Select the Permissions in the drop down menu under the User Details section and hit Update Details.

User permissions including manage call flows, read call logs, manage plans and numbers, manage users, monitor calls, access call recordings, and manage billing.


Manage Call Flows – User can add, delete, and edit Call Flows.

Read Call Logs – User can access and download Call Logs for all your phone numbers.

Manage Plans and Numbers – User can add, edit, and delete any of your plans and phone numbers.

Manage Users – User can add, edit, and delete other Users on your system.

Monitor Calls – User can monitor live calls of other Users.

Access All Recordings – User can access all call recordings of other Users in addition to their own.

Manage Billing – User can add, edit, and delete your payment source and auto-recharge status.

Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.