3 Small Business VoIP Providers Compared

With the movement from traditional phone lines to VoIP services, businesses of all sizes are researching for the best VoIP providers in terms of cost, usability, and setup. Choosing the right VoIP provider for your small business can seem challenging, but understanding your unique business needs and comparing plans side by side can provide some clarification.

Comparing VoIP Providers

Most VoIP providers like Telzio, RingCentral, and Vonage offer monthly plans with free minutes and include all professional phone system features. Some business VoIP providers charge extra for certain features like fax or additional extensions, but most of them include all features at no extra cost for all users on all plans. Different VoIP providers also have different setup processes, where some require a specialist to contact you with a quote and then assist you with the setup, and some where you can set everything up yourself online in a few minutes.

Let’s take a look at three VoIP services tailor made for small businesses:

Telzio Frontpage Screenshot

Telzio

Telzio is a small business VoIP provider with three types of monthly plans:

  • the Startup plan for $1/month and pay-as-you-go minutes,
  • the Standard plan for $9.99/month with 500 free minutes, and
  • the Pro plan for $29.99/month with 2,000 free minutes.

All features are included with every plan, including IVR menus, call forwarding, unlimited SIP users, conference calls, opening hour filters, hold music, call screening, caller ID, call recording, call logging, voicemail, and phone integration with Google Analytics.

Getting started with Telzio does not require any setup fees and can be done in literally a few minutes with their do-it-yourself capability. Telzio has a click-and-drag interface where you can easily design, manage, and edit your entire phone system anytime directly through your dashboard online.

Ringcentral Front Page

RingCentral

RingCentral is a basic small and big business VoIP provider with three types of monthly plans:

  • the Standard plan for $24.99/month per user with 1,000 toll free minutes and unlimited fax,
  • the Premium plan for $34.99/month per user with 2,500 mins, and
  • the Enterprise plan for $49.99/month per user with unlimited minutes of toll free calling only in the US and Canada.

The difference between Telzio and RingCentral is that Telzio gives you free users with each plan, and RingCentral charges per user. A user is counted as every device, so if you’re a 5 person company with 5 desk phones and each person has a cell phone, then that’s 10 users you need. There is an option to buy additional fax lines for $5 per month each. Special vanity local or toll free numbers are available, but you need to pay a $30 one-time fee and $5 per month for each separate vanity number. Also, with the virtual receptionist the option for custom prerecorded greetings start at $50.

Vocalocity Front Page

Vonage

Vocalocity (now Vonage Business Solutions) is a small business VoIP provider that offers three types of monthly plans:

  • Metered Extensions for $14.99/month with pay-per-minute usage,
  • Unlimited Extensions for $39.99/month for unlimited inbound and outbound calls, and
  • Virtual Extensions for $14.99/month with unlimited minutes for those who need VoIP only on their mobile phone.

VoIP services at this level have more expensive add-ons than the types of plans that RingCentral has to offer, but Vocalocity has additional features such as 411/911 calling, three way calling, screening, and recording rules.

To get started with Vocalocity you need to fill out a request form and a service representative will contact you with a quote. Once you have received a quote, then you pick a plan and complete the setup process. Vocalocity representatives get you started on setting up your phone system.

Choosing a VoIP Provider

Most professional phone features offered are similar among different VoIP service providers, but it’s the difference in usability, overall cost, and ongoing management capabilities that set the phone systems apart. Consider your unique business needs first, then compare plans side by side to find the best fit.

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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.