Route calls on your schedule.

Efficiently route calls based on business hours and agent availability.

Example of setting up the business hours feature

What can I do with
Business Hours?

  • Define daily hours of operation.
  • Automatically route callers with a wide range of options.
  • Set up special hours for holidays.
  • Apply different business hours to different numbers.
  • Create unique scheduling options for different agents.

Accommodate team work hours

Business hours can route callers based on operating hours or agent schedules. For example, you can simply have all calls routed to your team during open hours, and route all calls to a voicemail during closed hours.

Another way to use business hours is based on individual schedules. For example, you can send calls on Mondays and Wednesdays to one group, and calls on Tuesdays and Thursdays to a second group.

You can customize business hours even further, if for example you have people working different schedules in the same day.

Example of a close-up look at how to use a business hours feature

Frequently Asked Questions

  • Can I specify my timezone?
    Yes! You can select the timezone for your different phone numbers and locations.
  • How many different sets of business hours can I add?
    You can add an unlimited number of different business hours as part of your Telzio service.

Business Phone System Features Overview