Getting Started with Telzio Webphone

You can make and receive calls directly through your browser without downloading any software using the Telzio Webphone.

In this article, you’ll learn about the webphone and what you can do with it.

Before you get started, here are a few important notes on how to enable calling with the webphone:


Outbound Calling on the Webphone

Here are steps on how to make a call using the webphone.

  1. Log into your Dashboard
  2. Locate the phone icon in the bottom right corner of the page
    webphone
  3. Click on the phone to reveal the dialpad
    webphone
  4. Select the phone number you want to dial out from, if different than the default number.
    webphone
  5. Enter the phone number you’d like to call in the provided field, or type in the name of the User you’d like to call within your organization to search the directory.
    webphone
    Click the down arrow to reveal more contacts in the directory.
    webphone
  6. Click on the User, hit enter on your keyboard, or click the green send button to initiate dialing.

Inbound Calls on the Webphone

Here we’ll go over how inbound calls work on the webphone.

When a new inbound call comes in and there are no other active calls going, the call will appear full-screen on your Dashboard.

webphone

When a new inbound call comes in and you’re currently on an active call, the call notification will appear in the top right corner of the page.

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You can place the current call on hold to answer the new call, or reject the call by clicking on the red icon.

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Navigating the Webphone

Here we’ll go over more features in the webphone.

Call History

You can find your recent call log history by clicking on the clock icon in the top left corner of the dialpad.

webphone

Click on the dialpad icon to return to the dialpad.

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Click on All or Missed to switch between viewing all calls versus only missed calls.

Call Summary

Following completion of a call, a call summary notification appears on the bottom of the page where you can find call details, redial, and access the call log.

webphone

Click the green phone icon to redial. Click the blue list icon to access the call log.

In-Call Features

During an active call, you can access the dialpad, mute, hold, transfer, and end the call. Hover over each icon to see what it does.

webphone

You can view call history during an active call, by clicking on the clock icon in the top left corner of the page.

webphone

Click on All and Missed to switch between viewing all calls versus only missed calls.

Click on the left arrow to hide the call history.

webphone

Click on the speaker icon to adjust the volume on the call.

webphone