Grandstream GXV32xx

Updated: Feb 4, 2017

The Grandstream GXV32xx is a series of business IP phones that you can use with your Telzio phone system.

In this article you’ll learn how to configure a Grandstream GXV32xx to use with Telzio.

Here are a few important things to note before you get started:

  • You must have a user before you can configure your phone.
    Learn more about Getting Started with Users.
  • If you’re using an IP phone that was used with another provider, you should do a factory reset on the phone first.
  • This setup guide pertains to the Grandstream GXV3240 and GXV3275 models.
  • You can connect the GXV32xx phones via an ethernet cable or wifi connection.
  • We recommend that you upgrade the firmware on the phone periodically to make sure you have all the latest features. Updating the firmware is not required to get started.

Set up a Grandstream GXV32xx

This guide will walk you through the setup instructions for the Grandstream GXV3240 and GXV3275. Follow these steps to configure your phone with Telzio:

Log into the phone’s web interface

  1. When you first boot up your phone, you’ll see the phone’s IP address displayed on the LCD.If you don’t see the IP address, the phone likely does not have internet connectivity. Make sure the ethernet cable is connected to your router and the LAN port in the back of the phone. 
  1. Type the IP address that you see on the phone into your web browser to find its interface.
    Enter the phone's IP address
  2. Type in the following Username and Password, and click Login.
    Username admin
    Password  admin

    It’s important to make sure there are no spaces before or after ‘admin’ in order for the username and password to be valid. You’ll be prompted to change the password when you first log in.

Log in to the phone's admin interface 

Configure the phone with the User

The Grandstream GXP3240 for example, supports up to 6 user accounts, which means you can configure up to 6 different users on your phone.

When you first log in to the phone’s interface, you’ll land on the general settings page for Account 1. We’ll start with configuring one user, and you can repeat the steps to configure additional users for Accounts 2 through 6.

Enter user credentials

  1. Enter the following details under Account – Account 1 – General Settings:
    Account Active Yes
    Account Name Enter the name as you want displayed on the phone.
    SIP Server sip.telzio.com
    SIP User ID Enter the username.
    SIP Authentication ID Repeat the username.
    SIP Authentication Password Enter the password for the user.
    Passwords are case sensitive.
    Voice Mail Access Number *98
    This enables you to press the message icon on the phone to access voicemail. 
    Name Enter the name as you want displayed for caller ID.
    Show Account Name Only Yes
  2. When you’re finished adding the user details, click Save.

Enter the Network Settings

  1. Navigate to Network Settings in the left panel.
  2. Set NAT Traversal to Auto.
    Set NAT traversal to Auto
  3. Click Save.Upgrade the firmware on the phone.

Enable Voicemail Notifications

  1. Navigate to Account – Account 1 – SIP Settings.
  2. Set SUBSCRIBE for MWI to Yes.
    (MWI = Message Waiting Indicator)Subscribe for MWI
  3. Click Save

Enable Intercom and Paging

  1. Navigate to Account – Account 1 – Call Settings.
  2. Set Auto Answer to Enable Intercom/Paging.Auto answer for intercom
  3. Click Save.

Configure Busy Lamp Field (BLF) Keys

BLF keys, or Multi-Purpose Keys (MPK), enable you to see when other users in your organization are currently on a call.

  1. Navigate to Advanced SettingsMPK EXT1 Settings.
  2. Click on Add New MPK.
  3. Set the Key Mode to Busy Lamp Field (BLF).
  4. Enter the user’s name as you want it displayed on your phone.
  5. Enter the username next to User ID.
    Setup BLF keys
  6. Click Save.

Upgrade the Firmware

  1. Navigate to Maintenance in the top menu.
  2. Click on Upgrade in the left panel.
  3. Next to Firmware Server Path, type in: firmware.grandstream.com
  4. Set Automatic Upgrade to Check Every Week.  
  5. Click Save.

User Manual

To learn more about Grandstream GXV32xx phones, visit the full user guides:
Grandstream GXV3240
Grandstream GXV3275