List of Dial Codes
Dial Codes consist of 2 to 6 digit numbers that you can enter on your phone to execute features like blocking your caller ID, paging other Users, and signing in and out of Queues.
Here is a quick list of Dial Codes that you can use with your Telzio system.
|*67||Hide caller ID|
|*1||Sign in/out of Queues|
|* + Extension||Intercom another User or Page a Group|
|*84||Page all Users|
|000 + Extension||Monitor a User’s call|
Hide Caller ID
You can hide your caller ID when making an outbound call by dialing *67 and then the phone number you want to call. You will have to dial *67 each time you make a new call to block your caller ID.
Sign In/Out of Queues
Agents can sign in and out of the Queues they are assigned to by dialing *1 on their phone.
Intercom and Paging
You can make an intercom call to another User by dialing * and the User Extension. Intercom establishes a two-way call without the other person having to answer the phone.
You can page all Users in a Group by dialing * and the Group Extension. Paging enables you to make a one-way call so you can make announcements over speakerphone.
Page All Users
You can page all the Users on your system to make a company-wide announcement by dialing *84.
You can dial *98 to access your voicemail and update your voicemail greeting. You can also check your voicemail by pressing the voicemail icon on your phone.
Managers can monitor a User’s current active call by dialing 000 + the User Extension. The User and other participants on the call will not hear that the call is being monitored.