The 3 Essentials of Small Business VoIP

We know that in 2014 more small businesses are continuing to switch from landlines to VoIP, and from technology review firm Software Advice’s latest report on buyer trends, we learn the most important elements to small business owners when choosing a business VoIP provider are Setup, Scalability & Support. 

These 3 S’s make sense for what small businesses with less than 50 employees should be looking for when shopping for business VoIP. Business owners simply don’t want to spend extra time and money whenever possible, and this means having instant setup with good technical support where they can easily expand the phone system with their company.


Small business owners want setup to be fast and easy. Getting a phone number and activating a business VoIP system is instant.

The first step is to get a phone number. You can either choose a number from the online inventory and activate it instantly, or port an existing number. Porting a phone number involves transferring your existing phone numbers to the new provider, and the length of time depends on when the existing provider has the proper authorization to release the numbers. Typically, the porting process can take anywhere from a few days to a few weeks.

There’s no downtime during the porting process, because you can set up the system so it’s ready to start accepting calls the second the porting is complete.

The rest of the setup process involves designing the call flow. The call flow is the part of the phone system that determines how all calls are handled. This is done through the call flow editor online, which can be accessed directly through your web browser without downloading any software.

Once the number has successfully ported, you can assign the phone numbers to a call flow and your setup is complete.


Small business owners want to be able to scale their phone systems easily as their company grows. An on-premise phone system simply does not allow for scalability because it requires equipment and technical labor to make any changes to the system. A hosted VoIP system is the solution for small businesses.

Adding new users, extensions, and call flows should be at your fingertips, and there shouldn’t be a cost to add or update any of these settings. Anytime you hire a new employee, you can create a new user and extension without custom IT work or fees.

Being able to add unlimited users is a huge cost-saver, since many VoIP providers charge $20 to $50 per user per month. Telzio offers unlimited users with every phone number.

Updating features like opening hours, IVR menus, voicemails, and conference calls are a click away through a simple web-based interface. Hiring an IT consultant to design or update your VoIP phone system is optional, because you can do it all yourself.


DIY VoIP systems like Telzio require little IT knowledge, and most non-tech savvy people can set up a complete phone system in less than a few minutes. The platform is so easy and intuitive, that little support is ever actually needed. The majority of users find it easy to do with little to no assistance at all. When it comes to getting a phone number or setting up features like call forwarding, voicemail, or an auto attendant, the call flow editor provides a visual experience with a simple drag and click approach. 

Some services only offer full support for customers who spend over a certain dollar amount. With Telzio, it’s quick and efficient to chat online or call in for free, unlimited technical support, no matter what stage your business is in. 

Jennifer is part of the content marketing team at Telzio, providing insight and tips on how Telzio can be used to optimize business communications and customer service.