Tools & Tips for Your Business Phone System
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Use SIP Tokens to Simplify Password Management
Telzio has come up with a way to make managing login credentials for your organization’s users simpler with SIP Tokens.
3/19/2019 11:10:11 PM
5 Call Center Features You Can Move to the Cloud
In this article, we'll explore five call center features you can manage more efficiently and effectively with a VoIP system.
3/12/2019 12:09:15 AM
Why Business SMS is Crucial to Great Customer Service
A growing number of businesses now use business text messaging to provide more effective support.
3/6/2019 1:59:29 AM
3 Ways to Troubleshoot VoIP Call Quality
Ensuring high quality VoIP calls is vital. Here are a few ways to make sure that that your customers never have to ask "can you hear me now?"
2/28/2019 1:22:57 AM
5 Ways to Improve Your Call Center Metrics
Tools for improving contact center performance that you can implement today.
2/27/2019 12:36:00 AM
5 Ways to Troubleshoot WiFi Issues with VoIP
If you want to run your VoIP phones over WiFi, it is important to manage interference. Here are a few ways to keep your signal flowing freely.
2/20/2019 1:57:07 AM
How to Set Up VoIP Integrations Using Zapier
Telzio enables you to set up VoIP integrations with all your important apps without any programming. Here's a step-by-step guide on how to set up your automations!
2/13/2019 9:58:38 PM
How Do Toll Free Numbers Work?
Toll free number service has come a long way since 1967. Learn how toll free numbers are routed, used for businesses, and obtained.
2/8/2019 9:33:55 PM
Why the Desk Phone is Alive and Well
Yesterday’s landline might be out, but desk phones continue to provide more utility and modern features than ever.
2/5/2019 2:13:39 AM
Why You Shouldn't Pay Per User for a VoIP Phone System
In the market of business VoIP systems, there are two pricing models - 1) pay per user and 2) pay for usage. Which model is more cost effective for your business?
1/26/2019 1:43:09 AM
How to Avoid Contact Center System Design Flaws
Choosing the right call center system tools, design, and management approach is the key to improved customer experience, support resolution and cost structures.
1/17/2019 8:27:45 PM
Is Business Voicemail Dead in 2019?
What was once a vital component of any business has been replaced by text, email, and Slack. But is voicemail really dead?
1/12/2019 12:15:29 AM
Customer Success Story: Versa Products
Versa Products is a Los Angeles based manufacturer of modern furniture with over 140 employees. Their IT Director shares their experience switching to Telzio from their previous VoIP provider.
1/8/2019 11:03:36 PM
Why VoIP Should be a Top Priority on Your 2019 Tech Plan
Is your company considering the move to VoIP? Here are 5 compelling reasons you should switch sooner than later.
1/8/2019 1:02:12 AM
What is a Cloud PBX?
A cloud PBX is a business phone system that is hosted entirely on servers in off-site data centers and powered over the internet.
12/26/2018 11:12:01 PM
Holiday Greetings from Telzio, and a Look Back at 2018
See a list of notable new features added in 2018.
12/21/2018 12:04:28 AM
Telzio Text-to-Speech Enhanced to Sound Like Real Human Voice
Telzio text-to-speech offers a natural-sounding voice used to create greetings throughout your phone system. Choose from 30+ voices and 14 languages.
11/28/2018 2:58:29 AM
Voter Hotlines Powered by Telzio Receive Thousands of Calls on Election Day
Voters were told to take a trolley to a voting center, but the trolley wasn't operating. Broken machines and long lines forced people to leave before they could vote.
11/7/2018 6:44:46 PM
How to Create an Auto Attendant
An auto attendant answers your business calls 24/7 and forwards calls based on your routing rules. Learn how to create an auto attendant system in 5 easy steps.
10/23/2018 5:15:09 PM
What is the Best VoIP Phone for a Small Business?
We compared all the top VoIP phones and narrowed it down to one brand that works best for small businesses. Read our reviews and recommendations.
10/12/2018 11:11:11 PM
Upload Custom Hold Music & On-Hold Messages
Add your own custom hold music and implement on-hold messages into your Telzio phone system.
9/19/2018 12:35:25 AM
Porting International Phone Numbers to Telzio
Porting fees for international phone numbers have been eliminated for Australia, Austria, Belgium, Brazil, Canada, Chile, Croatia, Czech Rep, Denmark...
9/8/2018 12:28:13 AM
Use Call Whisper to Train Call Center Agents in Real Time
Telzio offers live call monitoring tools to enhance training and quality control for call centers. Learn about Call Whisper and Call Barge.
8/31/2018 11:52:12 PM
How to Make 911 Calls with VoIP
You can make 911 calls with VoIP and register your physical address with emergency dispatch. Learn how to enable E911 on your phone system.
8/29/2018 8:54:00 PM
Update to Opening Hours Feature in Call Flows
Modifying different hours and routing your calls based on your own business schedule has never been easier with Telzio’s updated Opening Hours feature.
8/28/2018 10:04:53 PM
