Telzio Blog

Get the most out of your business phone system with our tips,
resources, and feature announcements.

New Automated SMS Service from Telzio

New Features

Automated SMS service from Telzio enables you to send a text message to any person or group triggered by an event on your phone system such as a missed call, voicemail, or payment.

10/23/2017 11:47:42 PM

Call Parking Feature: How to Park Calls

New Features

Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.

10/10/2017 10:51:58 PM

Pros and Cons of Outsourcing IT Management

Business Growth

To outsource or not outsource is not a binary decision. In many instances, there is a lot to weigh based on the size of your company, your staff’s expertise, cost savings and the risks involved. Whether you are an IT outsourcing vendor, a small business operator, or a highly technical IT staff member at a company,… View Article

9/10/2017 12:09:06 AM

What is a Softswitch?

VoIP Education

In VoIP, a softswitch is the part of the PBX that allows two ends of a phone call to come together. Building a softswitch requires complex programming, server maintenance, and SIP trunking services.

8/28/2017 1:00:36 PM

What is a PBX?

VoIP Education

A PBX (Private Branch Exchange), is the hardware and/or software system that powers an organization’s phone lines and routing functionality. PBX systems can be cloud based, on-premise, or a hybrid of both.

8/9/2017 6:44:27 PM

How Transcript Research Quickly Adapts to Growing Demand


A record high of more than 1 million foreign students came to the US for college last year, which means booming demand for specialized translation services like those provided by Transcript Research. Transcript Research has a niche translating educational credentials for students pursuing study in the United States. Needless to say, communication is the core of their business. Catering… View Article

8/3/2017 11:40:22 PM

3 Tools for Managing Company Text Messages

Tools and Tips

Messaging has become the most preferred method by consumers for customer service. Consumers want to receive texts for order confirmations, appointment reminders, and customer support, but what’s more is that customers want to be able to respond to your company’s texts and engage in a conversation. According to research from Twilio: While 89% of consumers want to… View Article

8/2/2017 12:15:45 AM

Customer Highlight: Matia Robotics


We’re proud to have the world’s most inventive teams using Telzio everyday, like those at Matia Robotics. The doctors and engineers at Matia Robotics build life-changing products for people with walking disabilities, and use Telzio to make their daily communications as seamless and efficient as possible. Re-Inventing the Wheel The Silicon Valley-based company started in 2006, and caught major buzz in 2012… View Article

6/26/2017 3:00:47 PM

Introducing Telzio Wireless Service

New Features

Telzio Wireless brings you Telzio powered cell phones that are synced to your business phone system. We’ve developed a technology that allows you to use your Telzio phone number on both internet and cellular networks. For the first time ever, you can use the same phone number for your desk phone and your cell phone, without using a separate… View Article

6/19/2017 7:53:05 PM

5 Things Slowing Employees Down, and What to Do About it

Business Growth

There are always going to be certain areas that need constant revisiting to keep improving productivity as your business grows. In a small business, employees have the responsibility of wearing multiple hats, which can make it easy to get distracted in the process of keeping it all together and not even realize the time being lost. This extra burden makes it… View Article

6/16/2017 11:55:40 PM

VoIP vs SIP: Is it a Misnomer?

VoIP Education

VoIP and SIP both refer to internet telephony, but are technically different. VoIP describes the type of phone call (over internet), while SIP is the industry standard method used to enable VoIP calls between devices. Communicating online in the 21st century doesn’t have to be complicated. With an alphabet soup of acronyms (VoIP, IP, SIP, ISDN, PSTN, IP, IP-PBX)… View Article

6/6/2017 9:38:13 PM