Telzio Blog

Customize Announcements for callers when they dial your business, such as news you want to promote, a marketing hotline, or an on-hold message.

7/13/2018 2:03:36 AM

Send Fax by Email for Better Security

It is a misconception that fax is more secure than email. In actuality, email is more secure, and faxing via VoIP is more secure than analog fax. Learn more about sending faxes using Telzio's secure VoIP system.

7/10/2018 9:19:47 PM

SMS Phone Numbers Now Available in 15 Countries

Telzio offers SMS phone numbers in 15 countries that can be used for texting in addition to calling. Browse our extensive inventory to find local and toll free phone numbers that are SMS enabled, and use your SMS numbers from anywhere.

6/30/2018 12:19:17 AM

Best Practices for Securing Your VoIP Phone System

Phones

Apply these best practices to keep your VoIP phone system and IP phones secure. Learn how hackers get into your phone system and how to prevent it.

6/15/2018 7:11:16 PM

View User Status and Call with One Click from the Dashboard

The Telzio Dashboard offers a list of all users, their BLF status, and one-click dial capability using the Telzio Webphone. Access BLF indicators and calling capabilities right through the browser.

6/15/2018 3:48:49 AM

Add Phone Numbers to a Whitelist to Bypass Spam Filter

Telzio offers a spam call blocking feature that filters incoming calls for telemarketers. In order to avoid certain phone numbers from being blocked by the spam filter, we'e added a whitelist feature where you can add a list of approved numbers.

6/13/2018 12:25:52 AM

Use Tags to Filter Voicemail, SMS, Call Recordings, and Fax

Tags are used to organize and filter lists of voicemails, text messages, recordings, and fax. You can customize tags and use them to quickly identify and sort through messages and items that need attention.

6/12/2018 11:07:19 PM

Telzio Sponsors Telethon Hotline for Suicide Prevention

Customers

Telzio sponsors telephone services for nonprofits and crisis hotlines throughout the US. Learn more about how we can help your organization, and best practices for telethon and hotline campaigns.

6/8/2018 7:19:19 PM

Create a Voicemail PIN for Users

Telzio Voicemail enables you to create a PIN code for accessing voicemails. Learn more about how to create a voicemail PIN with your Telzio phone service.

6/7/2018 12:36:07 AM

Make Calls Through Your Browser with the Telzio Webphone

The Telzio Webphone enables calling directly through your browser. Empower remote teams with calling capabilities they can use from anywhere, and manage everything through an intuitive online Dashboard.

6/4/2018 10:00:45 PM

GDPR Compliance at Telzio

Telzio provides data retention tools so you can control how long your data is stored. Learn more about GDPR compliance at Telzio.

5/25/2018 10:35:04 PM

What is a Rollover Line?

Rollover lines are used with traditional landlines to enable businesses to handle more than one phone call at a time. VoIP systems do not require rollover lines, as one VoIP line can handle unlimited simultaneous calls.

5/25/2018 6:25:49 AM

Company Directory Enables Callers to Search by Employee Name

Company Directory is a feature included with your Telzio phone system that allows callers to search for employees by name, and enables you to choose which departments are searchable.

5/15/2018 12:24:55 AM

7 Questions To Ask When Buying A New Phone System

Business VoIP providers offer vastly different feature and pricing options, but it's often hidden in the fine print. Find out what you need to know before you commit to a new phone system.

5/11/2018 9:49:52 PM

User Directory and BLF Status in Mobile App

The latest update to the Telzio Mobile App Version 4.4.0 includes a Global User Directory, BLF Status, and Answered Elsewhere information.

4/18/2018 7:07:29 PM

10 VoIP Features to Improve Your Customer Service

VoIP features are easy to configure through your Telzio Dashboard. These 10 features can be implemented into your VoIP phone system within minutes to enhance your customer service.

4/14/2018 12:28:38 AM

List of Dial Codes for Your Phone System

Dial codes like *67 enable you to block your caller ID when dialing out. Find dial codes to sign in/out of queues, manage voicemail, monitor calls, intercom and page users/groups.

4/4/2018 7:54:09 PM

How to Assign Administrators and User Permissions

User Permissions enable you to grant certain employees access to manage different parts of your Telzio phone system, such as Billing, Call Recordings, and other Users.

3/23/2018 5:51:04 PM

Telzio supports LIFT Communities

Customers

LIFT started using Telzio as the phone system for their Los Angeles office in 2016, and then expanded to using Telzio at their Chicago location as well. LIFT Mentors use the Telzio Mobile App to stay in touch with their mentees.

3/7/2018 8:53:18 PM

How do Affiliate Programs work?

Business Growth

Affiliate programs are performance-based, where affiliates get paid for referring customers through their own marketing efforts. Affiliates can be but are not always customers, and they are not employees.

3/2/2018 9:50:12 PM

How to Transfer Calls to a Group of Users

With your Telzio phone system, you can transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension. You can easily create groups and users on your Telzio Dashboard.

2/27/2018 10:03:30 PM

Earn 100% Commission with the Telzio Affiliate Program

Business Growth

Telzio Affiliates earn 100% commission up to $10,000 cash per referral. Get a personalized link and earn by sharing the world’s leading business phone system with your network today.

2/22/2018 4:10:15 AM

What are USF Fees?

Universal Service Fund (USF) fees are imposed by the FCC on telecommunications companies, and intended to ensure that everyone in the U.S. has access to telephone services. USF fees change quarterly and can be found on the FCC website.

2/20/2018 10:52:02 PM

Live Reports Show Real-Time Call Queue and Agent Activity