Get the most out of your business phone system with our tips,
resources, and feature announcements.
Telzio Live Reports updates in real time with important data on your phone activity including agent status, number of callers in queues, and hold times. Included for all Users with your Telzio service.
12/18/2017 9:00:13 PM
Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system. Sort by dates, phone numbers, and call queue groups to get usage information for any given period.
11/20/2017 11:28:39 PM
Telzio sponsors telephone and hotline service for nonprofits, including the ability to create phone menus and forward to mobile phones.
10/26/2017 1:24:51 AM
Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.
10/10/2017 10:51:58 PM
Among the top cloud phone system benefits, scalability is the number one reason growing businesses must switch.
10/5/2017 2:33:45 AM
Updating firmware on your IP phones keeps your phones secure, eliminates bugs, enhances features, and adds new features. Enabling automatic firmware updates on your IP phones is ideal for easy maintenance of your company’s VoIP hardware.
9/30/2017 1:22:40 AM
Telzio powers national hotlines and toll free numbers for businesses and nonprofits around the world, including the newly formed Travelers Assistance Project in association with CAIR-Chicago.
9/14/2017 6:05:01 PM
Telzio offers Two-Factor Authentication for securing logins to your business phone system.
9/11/2017 12:57:08 AM
Two-Factor Authentication (2FA) is an extra layer of security for protecting logins to important websites you access that contain vulnerable information, such your bank, email, and phone system.
9/10/2017 11:42:17 PM
To outsource or not outsource is not a binary decision. In many instances, there is a lot to weigh based on the size of your company, your staff’s expertise, cost savings and the risks involved. Whether you are an IT outsourcing vendor, a small business operator, or a highly technical IT staff member at a company,… View Article
9/10/2017 12:09:06 AM
A record high of more than 1 million foreign students came to the US for college last year, which means booming demand for specialized translation services like those provided by Transcript Research. Transcript Research has a niche translating educational credentials for students pursuing study in the United States. Needless to say, communication is the core of their business. Catering… View Article
8/3/2017 11:40:22 PM
Messaging has become the most preferred method by consumers for customer service. Consumers want to receive texts for order confirmations, appointment reminders, and customer support, but what’s more is that customers want to be able to respond to your company’s texts and engage in a conversation. According to research from Twilio: While 89% of consumers want to… View Article
8/2/2017 12:15:45 AM
You can prevent downtime on your phones during a power outage by using an Uninterruptible Power Supply (UPS) for your network equipment, Power-over-Ethernet (PoE) phones, and your Telzio mobile app.
7/19/2017 2:37:24 AM
We’re proud to have the world’s most inventive teams using Telzio everyday, like those at Matia Robotics. The doctors and engineers at Matia Robotics build life-changing products for people with walking disabilities, and use Telzio to make their daily communications as seamless and efficient as possible. Re-Inventing the Wheel The Silicon Valley-based company started in 2006, and caught major buzz in 2012… View Article
6/26/2017 3:00:47 PM
Telzio Wireless brings you Telzio powered cell phones that are synced to your business phone system. We’ve developed a technology that allows you to use your Telzio phone number on both internet and cellular networks. For the first time ever, you can use the same phone number for your desk phone and your cell phone, without using a separate… View Article
6/19/2017 7:53:05 PM
There are always going to be certain areas that need constant revisiting to keep improving productivity as your business grows. In a small business, employees have the responsibility of wearing multiple hats, which can make it easy to get distracted in the process of keeping it all together and not even realize the time being lost. This extra burden makes it… View Article
6/16/2017 11:55:40 PM
VoIP and SIP both refer to internet telephony, but are technically different. VoIP describes the type of phone call (over internet), while SIP is the industry standard method used to enable VoIP calls between devices. Communicating online in the 21st century doesn’t have to be complicated. With an alphabet soup of acronyms (VoIP, IP, SIP, ISDN, PSTN, IP, IP-PBX)… View Article
6/6/2017 9:38:13 PM