Telzio Blog
Get the most out of your business phone system with our tips,
resources, and feature announcements.
User Directory and BLF Status Added in Latest Mobile App Update
The latest update to the Telzio Mobile App – Version 4.4.0 includes a Global User Directory, BLF Status, and Answered Elsewhere information.
4/18/2018 7:07:29 PM
10 VoIP Features to Improve Your Customer Service
VoIP features are easy to configure through your Telzio Dashboard. These 10 features can be implemented into your VoIP phone system within minutes to enhance your customer service.
4/14/2018 12:28:38 AM
List of Dial Codes for Blocking Caller ID, Signing Out of Queues, Monitoring Calls, and Paging
Dial codes like *67 enable you to block your caller ID when dialing out. Find dial codes to sign in/out of queues, manage voicemail, monitor calls, intercom and page users/groups.
4/4/2018 7:54:09 PM
How to Assign Administrators and User Permissions
User Permissions enable you to grant certain employees access to manage different parts of your Telzio phone system, such as Billing, Call Recordings, and other Users.
3/23/2018 5:51:04 PM
Telzio Prevents Calls from ‘Falling through the Cracks’ at LIFT Communities
LIFT started using Telzio as the phone system for their Los Angeles office in 2016, and then expanded to using Telzio at their Chicago location as well. LIFT Mentors use the Telzio Mobile App to stay in touch with their mentees.
3/7/2018 8:53:18 PM
How do Affiliate Programs work?
Affiliate programs are performance-based, where affiliates get paid for referring customers through their own marketing efforts. Affiliates can be but are not always customers, and they are not employees.
3/2/2018 9:50:12 PM
How to Transfer Calls to a Group of Users
With your Telzio phone system, you can transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension. You can easily create groups and users on your Telzio Dashboard.
2/27/2018 10:03:30 PM
Earn 100% Commission with the Telzio Affiliate Program
Telzio Affiliates earn 100% commission up to $10,000 cash per referral. Get a personalized link and earn by sharing the world’s leading business phone system with your network today.
2/22/2018 4:10:15 AM
What are USF Fees?
Universal Service Fund (USF) fees are imposed by the FCC on telecommunications companies, and intended to ensure that everyone in the U.S. has access to telephone services. USF fees change quarterly and can be found on the FCC website.
2/20/2018 10:52:02 PM
Live Reports Show Real-Time Call Queue and Agent Activity
Telzio Live Reports updates in real time with important data on your phone activity including agent status, number of callers in queues, and hold times. Included for all Users with your Telzio service.
12/18/2017 9:00:13 PM
Call + SMS Analytics Now Available on Telzio Dashboard
Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system. Sort by dates, phone numbers, and call queue groups to get usage information for any given period.
11/20/2017 11:28:39 PM
Telzio Integrates Amazon Polly for Text-to-Speech
Telzio uses Amazon Polly to enable Text-to-Speech greetings for phone menus, voicemail, and hold messages on your business phone system.
10/30/2017 7:35:41 PM
Telzio Gives $10,000 in Hotline Services to Nonprofits in Q3
Telzio sponsors telephone and hotline service for nonprofits, including the ability to create phone menus and forward to mobile phones.
10/26/2017 1:24:51 AM
3 Small Business IP Phones Under $75
Three small business IP phones under $75 that can be used with your Telzio phone system.
10/25/2017 8:02:18 PM
How to Block Spam Calls to Your Business
Telzio offers a Spam Call Blocking feature to help prevent unwanted telemarketers and auto-dialers from reaching your business.
10/24/2017 7:54:45 PM
New Automated SMS Service from Telzio
Automated SMS service from Telzio enables you to send a text message to any person or group triggered by an event on your phone system such as a missed call, voicemail, or payment.
10/23/2017 11:47:42 PM
Call Parking Feature: How to Park Calls
Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.
10/10/2017 10:51:58 PM
#1 Reason Businesses are Switching to Cloud Phone Systems
Among the top cloud phone system benefits, scalability is the number one reason growing businesses must switch.
10/5/2017 2:33:45 AM
Why You Should Always Update the Firmware on Your IP Phone
Updating firmware on your IP phones keeps your phones secure, eliminates bugs, enhances features, and adds new features. Enabling automatic firmware updates on your IP phones is ideal for easy maintenance of your company’s VoIP hardware.
9/30/2017 1:22:40 AM
Abandoned Babies Saved by VoIP Technology
Telzio provides safe anonymous hotlines for nonprofits like The Hope Box, giving parents a reliable place to call and preventing the abandonment of newborns.
9/27/2017 11:34:04 PM
Telzio Powers Hotline for People Affected by the Travel Ban
Telzio powers national hotlines and toll free numbers for businesses and nonprofits around the world, including the newly formed Travelers Assistance Project in association with CAIR-Chicago.
9/14/2017 6:05:01 PM
Secure Your Telzio Login with Two-Factor Authentication
Telzio offers Two-Factor Authentication for securing logins to your business phone system.
9/11/2017 12:57:08 AM
Two-Factor Authentication is Now a Security Standard
Two-Factor Authentication (2FA) is an extra layer of security for protecting logins to important websites you access that contain vulnerable information, such your bank, email, and phone system.
9/10/2017 11:42:17 PM
Pros and Cons of Outsourcing IT Management
To outsource or not outsource is not a binary decision. In many instances, there is a lot to weigh based on the size of your company, your staff’s expertise, cost savings and the risks involved. Whether you are an IT outsourcing vendor, a small business operator, or a highly technical IT staff member at a company,… View Article
9/10/2017 12:09:06 AM
Beginner’s Guide to Understanding IP Phones
Prepare your employees for the switch to a VoIP phone system with this beginner’s overview of IP phones, how they’re different from landline phones, and what to expect with the transition.
9/4/2017 11:36:43 PM
