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Jennifer Chen

Jennifer Chen

Jennifer is part of the content marketing team at Telzio, providing insight and tips on how Telzio can be used to optimize business communications and customer service.

Getting Past The Challenges of Switching to VoIP

November 2, 2014

Today’s most wealthy companies have earned their billions because they had the foresight to embrace everything that the Internet had to offer them. Fortune 500 leaders such as Amazon, Google, Microsoft, and Apple used the World Wide Web to empower their customers, and who were willing to put traditional business methods behind them. In the same manner, businesses of today should “cut the cord” when it comes to the landline for their business, and connect their business line to the Internet via VoIP.

VoIP (Voice over Internet Protocol), also known as Internet telephony, is a process that can convert vocal signals into individual data packets, then send them through an Internet broadband connection. If a VoIP network is set up instead of a landline office line, it can significantly reduce the cost of phone calls and insure that your business has the power to spread anywhere throughout the globe.

Why Should My Business Switch to VoIP?

Let’s say you have a business, and you are asking yourself whether it is wise to use a VoIP network for your main headquarters and other office locations. You should then ask yourself this question: would you equip your business with dial-up modems for your Internet? Of course not, because high-speed Broadband Internet is so much better. In the same manner, traditional business lines may soon become a thing of past as VoIP can do the same things better, cheaper, and faster.

If you are already a business owner for the past two decades, you are probably paying for your business to have access to a landline as well as an Internet connection. You might also have to pay for multiple cell-phones for employees that work on the road. Isn’t it just more logical to put everything on the Internet and access e-mail, social networking, and telephones for only one price?

If you are new business startup, you might not give a thought to establishing a phone line. Chances are, you would just call up their present phone company, set up a phone line and pay whatever price they would charge. VoIP gives the power of cheaper phone calls into the hands of the business owner like you.

Choosing the Right VoIP Provider

Many VoIP phone systems are also easy-to-use as simple as any plug-and-play setup. System updates for your VoIP network should be cloud-based and be easily updated. You will find that you will save money with a VoIP plan that is a platform based on SIP (Session Initiation Protocol) which allows for taking control of voice and video calls within the IP network.

Creating a VoIP phone network is worth spending the time and resources necessary to get a good one up and running. If you are interested in getting a quality VoIP network for your business, you should evaluate their potential VoIP provider on their hardware and software, and ask if their services are up to par with current standards in the industry. You should also do some research in deciding what is the best equipment to handle the calls. Fortunately, a VoIP system can be upgraded rather easily without having to replace the hardware. This is unlike land-line phone systems, which might have to be upgraded after too much time.

Consumers should look for a VoIP system that can make and receive calls, transfer calls from other extensions, access a company directory, as well as manage voicemail. VoIP is something that is easily available, in some cases for no cost. These include downloadable software for free calls over the Internet from the PC, laptop, or mobile devices. You should also look for the types of VoIP services that do not require a close proximity with an Ethernet port, and can be managed from anywhere wirelessly. Also, be aware that even though VoIP may cost less than traditional phone service, this cost of phone service varies amongst VoIP service providers.

You should also insure that your VoIP system can support all kinds of mobile devices, as you will want to adapt to your business needs without having to manipulate business phone networks. Considering that most businesses have an office line, and then each employee has a cell phone number, this will result in far too much money spent on different phone lines. As stated before, VoIP makes everything available all in one place, whether it is the convenience of setting up a call in an office, or a salesman on the road.

You should take care to test out whether or not your VoIP provider can handle a simple situation like making and receiving calls, and see if complex features like putting someone on hold, transferring, and other business phone features work at 100 percent efficiency at all times. You should also test out your VoIP network’s ability for screen sharing amongst employees, as well as inexpensive video chats. In short, you want a VoIP network that allows you to do business anywhere, and you don’t want to invest in something that can give you any less!

Another goal is to prevent the diminishing voice quality for multiple VoIP lines, as this small communication disruption can lead to losing customers. You will also want to make certain that your VoIP provider will provide the maximum amount of lines that it will allow, in case you want to expand your business even more.

A VoIP Solution for Small Business

One way to set up an online phone system is by using a cloud service like Telzio. Our platform empowers businesses to both design and manage their own online phone systems. Their networks are made to provide services like IVR (Interactive Voice Response) menus, call forwarding, hold music, conference calls, call screening, call recording, and others.

Telzio is also designed for providing its customers local, toll free, and international phone numbers without any hardware installation requirements or contracts.

If you really think about it, paying one price to access business calls and Internet just makes sense, both financially and logically. Just like many homes have dropped their landline and embraced a completely mobile telephone communication structure, many businesses have dropped the traditional landline and embraced a VoIP system. If you are contemplating creating a VoIP network, take the first step and request a quote from Telzio.