Talk to an advisor 888-998-9080

Victor Brown

December 25, 2018

Cloud PBX: Businesses are Making the Switch from Legacy PBX to Cloud

As the world marches forward into the digital age, more and more services are moving to cloud-based platforms vs. traditional hardware reliant solutions. Your business phone systems are no exception.

What is a Cloud PBX?

In simple terms, a cloud PBX is a business phone system that is hosted and powered through the internet, rather than on-site. A cloud PBX can provide even more features than a traditional PBX phone system, while enabling a non-technical administrator to easily set everything up.

Why’s it called a Cloud PBX?

Cloud is a broad term for software and services that run on the internet. Pretty much everything these days runs “in the cloud”.

PBX stands for Private Branch Exchange, which is a private telephone system that enables an organization to communicate internally as well as externally. The PBX is the “machine” that routes incoming calls, enables you to transfer calls to other extensions, and houses all the specifications of how your phone system should work.

Traditional PBX versus Cloud PBX

Traditional PBX systems are literally located on-premises; they require hardware, license fees, and specialized technicians to maintain. A cloud PBX, on the other hand, provides all of the phone features that a modern business needs to communicate, and additional modern integrations. Typically, cloud PBX is also lower cost and with more accessible functionality.

The Benefits of Cloud PBX

Cloud PBX is Powered by VoIP

Cloud phone systems use Voice over Internet Protocol (VoIP) technology to make and receive phone calls. VoIP technology uses the internet to route telephone calls between end points using the industry standard of Session Initiation Protocol (SIP) to set up calls between phones.

Cloud PBX Enable Limitless Integrations and Functionality

With a cloud-hosted PBX, all of the services, features and functionality of the phone system are accessed via the internet rather than from a complicated box of technology, cables, and switches on site. This also means that any new upgrades and features that the service provider releases are added to your phone system immediately. Software updates make integrating new features infinitely easier than traditional PBX, which would require physically replacing old hardware.

Cloud PBX Powers Better Phone Systems Design & Call Management

In Cloud PBX, phone system services and call flow routing commands are running in off-site data centers. The lack of on-site hardware opens up a world of new design possibilities. The hosted PBX works with your existing internet connection, and even desk phones are optional. A business can choose from IP phones, softphones, and mobile devices.

Telzio, a cloud-based phone systems provider, offers a mobile app that enables users to connect to the cloud phone system from cell phones. Work calls and personal calls are kept seperate. Since there’s no physical PBX to configure, the routing of calls to IP phones is done using a simple drag-and-drop editor online.

Geographical redundancy gives you more reliable phone service

Telzio cloud phone systems use multiple data centers in dispersed geographic locations to house servers for failover redundancy. Redundancy means that our data center servers have exact replicas so that if one fails it can be automatically replaced (failover) by another to avoid downtime. This setup also enables call routing efficiency so that multiple offices and mobile users have high quality calls wherever they are located.

Access Enterprise-Tier IT Security with Cloud PBX

Security in the digital age is always a growing concern and ensuring it through a cloud PBX system is paramount. Telzio utilizes highly secure data centers with extremely robust security measures for the data center and its servers. Diligent virtual and physical security along with user management features like two-factor authentication ensures that your phone system is protected.

Cloud PBX is Easier to Use for IT administrators

A cloud PBX from Telzio can be set up and managed by anyone, as the platform does not require any technical expertise to be a savvy user/administrator. A drag-and-drop call flow editor enables you to quickly and easily customize PBX features, phone numbers, and user settings in real time. You can deploy a single system for multiple different locations, each with their own unique configuration.

This means consolidation and more cost savings.

Why modern companies choose hosted solutions

Affordability, flexibility, scalability and simplicity are all reasons why organizations like Netflix, Lyft, Airbnb, and Stanford University use Telzio for cloud communications. On average, Telzio reduces costs 30 to 75 percent for new customers. These cost savings can be seen in organizations switching over from on-premise systems, as well as other unified communications providers. With our unique and scalable pricing model, user fees are eliminated in favor of a highly efficient usage model. A cloud PBX converts a capital expenditure (CAPEX) model with big upfront and ongoing IT maintenance costs, to a monthly operational expenditure (OPEX) that scales.

This makes for a low Total Cost of Ownership (TCO) as the only hardware costs are the optional desk phones. Alternatively, a good portion of modern teams choose to go completely virtual with the Telzio Webphone and Telzio Mobile App.

A recap of cloud PBX benefits for your business:

  • Enterprise-grade telephone services, features and functionality that are more expansive and far less costly (30-75 percent cost reduction) than traditional PBX systems
  • Modern VoIP technology to transport the calls and SIP to route them
  • Phone system hosted in off-site data centers rather than on site, which means no hardware maintenance
  • Flexibility to use IP phones, virtual phones, and/or mobile phones from any location
  • Ease-of-use in all aspects of phone onboarding, configuration, routing, call services and permissions of the entire system remotely via web browser
  • All PBX features and services as part of monthly plans at no additional cost, and monthly plans based on usage, not seats or users
  • Switch from a Capex model to an Opex model with Low TCO
  • Geographic flexibility allows everyone to use phone lines from any location
  • Data center redundancy allows for near zero downtime
  • Technology must be cost effective, simple to use, and help you to run your business better.

With cloud PBX solutions from Telzio, you don’t need any technical expertise, costly equipment, or expensive IT consultants to deploy and manage a customizable enterprise-grade phone system. Telzio lowers costs and increases simplicity, flexibility, agility, scalability and security so your business can meet all of the communication needs of your customers - today and in the future.

Sign up for a Telzio Free Trial to start exploring the Cloud PBX and all its benefits today