The EU’s new data privacy law, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018 and applies not only to EU-based organizations, but also to anyone who has customers or contacts in the EU.
If you make calls to a customer in the EU, the GDPR also applies to you.
As such, we’ve implemented a new set of Data Retention tools on your Account Settings page that will allow you to manage how long your data is stored with Telzio. With these tools, you can choose how long you want your call logs, voicemails, SMS, fax, and call recordings to be retained.
If you or your customers are based in the EU, we strongly recommend that you set your Data Retention to no longer than 90 days. This means that all your voicemails, fax, SMS, and call recordings will be deleted after 90 days and your call logs will be anonymized.
Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.