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Telzio RingCentral Comparison - Pricing and Feature Breakdown 2025

In this detailed comparison we break down the cost between RingCentral versus Telzio for a 25-person company.

Diana Chu

Here is a comparison of Telzio versus RingCentral, with a focus on pricing and features.

Let's jump in with an example.

This table provides a detailed comparison between Telzio and RingCentral using the example of a 25-employee company, with moderate to high phone usage and custom call routing requirements.

Feature/Item Telzio (Custom Pricing) RingCentral Premium + Contact Center (No Video)
Monthly Commitment $574/month for unlimited users ~$1,125/month for 25 users
Users Supported Unlimited Per-user billing
Local Phone Numbers $1/month per local number 1 number included/user; extra at $4.99/mo
Toll-Free Numbers $5/month per toll-free number $4.99/month per toll-free number
Local Call Minutes 7,000 mins included; extra at $0.036/min Unlimited local calling included
Toll-Free Call Minutes 7,000 mins included; extra at $0.046/min 2,500 mins included; extra at ~$0.039/min
SMS (Local) 250 outbound messages included; extra at $0.052/message;
Unlimited inbound included
200 messages included; extra at $0.0085 per message for inbound & outbound
SMS (Toll-Free) $0.038 per message $0.0075 per message
Advanced Call Queues Included Included
Contact Center Features Included Included
Call Recording Unlimited Storage Limited Storage
Live Reporting/Analytics Included Included
Fax/Digital Services Pay-per-minute Unlimited included
Mobile/Web Apps Included Included
Estimated Monthly Total $574/month ~$1,125/month

Cost Breakdown & Considerations

Based on this scenario, here's the snapshot of how RingCentral compares to Telzio when it comes to pricing.

Telzio:

  • Custom pay-as-you-go pricing based on usage with a minimum $574 spend.
  • Low fixed minute rates for overages.
  • Unlimited users.

RingCentral Premium + Contact Center:

  • Much higher fixed cost at ~$1,125/month minimum for 25 users.
  • Unlimited local calls/SMS, but limited toll-free (2,500 mins included).
  • Small incremental cost for extra toll-free minutes, but overall pricing more predictable for heavy local call/SMS usage.

Understanding Telzio Pricing

Telzio offers businesses an innovative, transparent pricing model built around monthly commitments and scalable usage. A sample plan tailored for a business with 25 employees includes:

  • Monthly Commitment: $574
  • Local Phone Numbers: $1/month per local number
  • Toll-Free Numbers: $5/month per toll-free number
  • Included Minutes: 7,000 local minutes ($0.036/min) and 7,000 toll-free minutes ($0.046/min)
  • SMS Pricing: $0.052 per outbound local SMS (free inbound SMS) and $0.038 per toll-free SMS
  • Features: Unlimited users, call recording, advanced call queues, live reporting, analytics, digital fax, mobile/web apps

Telzio's approach benefits businesses with clear, controlled monthly costs with no per-user charges. Unlimited user inclusion means easy scalability without incremental cost increases as your team grows.

How Does RingCentral Pricing Compare?

RingCentral adopts a per-user pricing strategy. For comparison, the Premium plan (with Contact Center features, without video) suitable for similar-sized businesses includes:

  • Monthly Commitment: Approximately $44.99/user/month, totaling around $1,125/month for 25 users
  • Included Numbers: One number per user (local), additional local numbers at $4.99/month
  • Toll-Free Numbers: $4.99/month each
  • Included Minutes: Unlimited local calling and SMS, 2,500 toll-free minutes (extra minutes at $0.039/min)
  • SMS Pricing: Unlimited local SMS; toll-free SMS at $0.0075 per message
  • Features: Automatic call recording, advanced analytics, integrated contact center features (IVR, queues), digital fax, mobile/web apps

RingCentral's strength is unlimited local usage, ideal for teams with heavy local communication needs, though it comes with significantly higher fixed monthly costs.

RingCentral Add-ons That May Increase Costs Further:

  • Additional Toll-Free Minutes: beyond included 2,500 mins (~$0.039/min extra)
  • Additional Numbers: $4.99/each per month
  • High-Volume SMS add-on (if high SMS volume): $0.0085/message
  • Advanced analytics upgrades, if required beyond Premium

Customer Ratings and Reviews Comparison

Last but not least, you want to consider the experience of real customers. Here's a rundown of how people feel about what they get from RingCentral versus Telzio.

Platform Average Rating Summary
Telzio 4.4/5 Consistently positive. Users praise ease-of-use, value, and strong support. Few complaints.
RingCentral 3.1/5 Mixed reviews. Loved for robust features, but criticized for support and billing frustrations.

How to learn more about Telzio

  • Schedule a time for a demo.
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