Tip Tuesday: Transfer Calls to a Department

You can transfer calls to a call flow and test your call flow before it goes live, by giving your call flow an extension.

What is a Call Flow?

A call flow is the path you design for incoming calls, such as business hours, auto attendants, forwarding to different phones, and voicemail.

1. Transfer calls to a call flow

With Telzio, you can create unlimited call flows for different offices and departments, and enable the receptionist to route incoming calls to those departments and offices by dialing their call flow’s extension.

For example, you can create a call flow called “Sales Line” where incoming calls ring several agents at once. When you are on the phone with a caller who wants to speak to a sales representative, you can transfer the caller to the group of agents by using the extension assigned to the “Sales Line” call flow.

2. Test your call flow

You can test your call flow by dialing it’s extension directly into your IP phone or app.

How to Give Your Call Flow an Extension

You might have noticed a slight change in the call flow editor, where we’ve added “Flow Settings” in the Call Flow editor.

When you hover your mouse over the wheel next to your call flow name, you’ll see “Flow Settings”.

Screenshot of Telzio's Call Flow Editor

Screenshot of Telzio’s Call Flow Editor

Click on “Flow Settings” and you’ll see this box, where you can enter a 2 digit extension and rename your call flow.

Screenshot of Telzio's Call Flow Settings

Screenshot of Telzio’s Call Flow Settings

Hit save changes.

Now you can dial and transfer calls to your call flow by its extension.

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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.