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Diana Chu

Diana Chu

Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.

User Directory and BLF Status in Mobile App

April 17, 2018

This mobile update deserves a special announcement! There are three new features with this release, including a Global Directory, User Status, and Answered Elsewhere.

  1. There is now a Global User Directory located in the app, where you can 1-touch dial anyone in your company.
  2. Also in the User Directory is info on User Status, a feature traditionally known as “BLF”. BLF stands for Busy Lamp Fields, and refer to the programmable keys on office phones that light up red when someone is on a call. In the Telzio Mobile app, you can view the status of each User as indicated by:RedBlinking RedBusyRingingGreenClearAvailableOffline
  3. The third update is a detail in the call log. Now when a call is answered from another phone, the log in the app will show the call as “answered elsewhere“.