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Jennifer Chen

Jennifer Chen

Jennifer is part of the content marketing team at Telzio, providing insight and tips on how Telzio can be used to optimize business communications and customer service.

Business Tools for Your Online Store

September 11, 2013

Online stores have a unique set of needs. Luckily, there are useful business tools that help to ship products overseas, pay employees and vendors in foreign currencies, and provide customer support.

Shipping

Major shipping companies like FedEx and UPS make it easy to track packages, estimate costs, and check for compliance laws in specific countries.

TradeAbility

Small Business Center

Payments

Paypal

If you’re making ongoing payments to an employee in a different country, consider a payroll service that understands the currency and compliance issues involved.

ADP

CloudPay

Customer Support

Live Admins

Monthly packages are available that include a set amount of chat support time, and you can choose to use their support only when you’re not in the office.

If you have customers calling in for support, provide a toll free and international phone number for customers to call in for free. There are several VoIP service providers out there that cater to small businesses and offer prepaid packages or pay-as-you-go plans with low internet calling rates.

Whether your small business is a startup or a growing international ecommerce store, these practical business tools are relatively easy to set up and can also grow with your business.