Espree Health Answers Every Client in Crisis with Telzio

“Telzio allows us to be responsive, professional, and compassionate in the moments that matter most.”

- Jessica Reese, Founder and President of Espree Health

Telzio customer Espree Health is a behavioral health provider that relies on swift, reliable communication to support individuals and families during times of crisis. Each phone call isn’t just a routine interaction - it’s a critical opportunity to offer care and connection for families navigating complex challenges.

About getting started with Telzio, Jessica goes on to say:

“The Telzio team made the entire setup process seamless, from onboarding to the detailed 10DLC registration. Their customer service was outstanding, guiding us every step of the way.”

Expanding their operations and phone system with Telzio

As Espree expanded to multiple locations and welcomed new team members, the organization remained committed to delivering consistent, high-quality communication.

With more families reaching out, Espree saw an opportunity to enhance how it connected with those in need - especially during critical moments when reassurance and clarity matter most. To support this growth while staying true to its values of urgency, empathy, and responsiveness, Espree sought a communication solution that could scale with its mission.

Telzio enhanced Espree Health’s communication infrastructure with a thoughtfully designed, fully HIPAA-compliant phone system. The results were both immediate and impactful. Client engagement became more seamless, and families experienced an even greater sense of support through consistent, timely responses

Out-of-the-box features and advantages of using Telzio

HIPAA Compliance & Business Associate Agreement (BAA)

Ensures patient confidentiality and allows Espree to securely manage sensitive information while staying fully compliant with privacy regulations.

Automatic SMS Follow-Up

If a call is missed, Telzio sends a customized text message to the caller, providing an immediate path to schedule an appointment. This proactive approach provides families with timely reassurance and reinforces that support is always within reach.

Advanced Call Routing

Calls are directed to the appropriate team members based on availability, location, or specialization whether working remotely or on-site. This ensures clients are quickly connected with the right support, creating a seamless and efficient experience from the start.

Voicemail-to-Email Integration

Voicemails are automatically transcribed and delivered via email to the appropriate team member, enabling faster follow-up and allowing Espree’s clinicians to provide timely, personalized care.

Real-life impact of using Telzio

In one meaningful example, a family reached out after regular hours seeking support. While the call wasn’t answered in real time, Telzio’s automatic follow-up SMS allowed them to promptly schedule a same-day appointment online. This timely interaction offered immediate reassurance and ensured they received the care they needed without delay.

See how easy it is to set up an automated text reply to callers in this video.

In another instance, a care navigator who was unexpectedly out sick effortlessly redirected her calls using Telzio’s advanced routing system. As a result, her clients remained fully supported, experiencing no disruption in care and maintaining a strong, trusting connection.

Takeaways

Telzio empowers organizations like Espree Health to:

• Deliver uninterrupted, reliable communication regardless of staff location or availability
• Improve client satisfaction by ensuring timely, compassionate responses
• Optimize operational efficiency so staff can dedicate more time to direct support and care

Telzio is more than a communication tool. It’s a vital part of how Espree Health delivers exceptional service and support to the families they serve.

“Telzio helps us stay connected with families to ensure no outreach goes unanswered.” - Jessica Reese, LBA, Founder and President, Espree Health

See if Telzio if right for your clinic

Schedule a time with an advisor to learn more about HIPAA compliant phone systems from Telzio.