How to Set Up VoIP Integrations Using Zapier

When it comes to modern enterprise environments, there are few things which consume more time and kill more productivity than force-feeding information from one application to another. You receive an email and have to open your ticketing system, create a ticket, open your CRM and record contact with that customer, and email your support team to take a look at the ticket. Those days are over.

What is Zapier?

Zapier is a tool for integrating the different web services you use every day using a simple interface. That means that, without knowing how to code, you can use Zapier to connect Telzio to any of the 1000+ integrated apps together to make your own custom automated work flows.

Here’s a quick explanation from the folks at Zapier themselves:


How to connect Zapier to Telzio

  1. The first thing you will need to do in order to begin integrating your apps with Telzio through Zapier is to create a Zapier account. You can do so here. You will also want to make sure that you are logged into Telzio as an administrator. Only account administrators are able to link Zaps to a Telzio service.

  2. Once you’ve created a Zapier account, log in and type Telzio into the search bar.
    Zapier Walkthrough - Select Telzio
  3. Click on the Telzio logo. From there, you can select all of the Zapier-compatible apps you want to connect to Telzio.
    Zapier walkthrough - Telzio Selected

  4. Select your Trigger. This is the event within Telzio which will kick off your automation flow.

    Zapier Walkthrough - Select Trigger

  5. Select your Action. This is what you want to happen when your trigger occurs.
    Zapier Walkthrough - Select Action

  6. Now that you've selected your apps, trigger, and action, click Make a Zap!

  7. Connect your newly created Zap to your Telzio account

  8. Authorize Zapier to access your Telzio data
    Zapier Walkthrough - Authorize Zapier

  9. Test your Zap! Just click Test and you should get a Successful response.
    Zapier Walkthrough - Test Zap

    Click Save + Continue and you're almost there!

  10. Customization! Here you can set any number of parameters, such as whether you want the Zap triggered by inbound or outbound calls, as well as a variety of other settings.
    Zapier Walkthrough - Telzio Config

  11. Testing! When you create your Zap, Zapier will need you to test it for functionality before it is finalized. You can choose from a recent event that matches whichever trigger you selected (such as New Call), and hit continue.

  12. Now that you've told your Zap what app will be sending it triggers, and what app those triggers activate, you need to define specifics for the action app itself. The options available to you will vary depending on which action app you've selected. In our example, we've selected Gmail, and below you can see some of the settings options for that specific action app.

  13. Once you've selected all of your custom options for your action app, Zapier will have you test the Zap to make sure it works before activating it.

  14. You're done! All you have to do now is name your Zap and you are ready to go! 

Related: Add Custom Announcements to Your Phone System

Josh Epstein has been providing high-quality technical support since the days of dial-up, and has worked at every level of the telecommunications industry. He currently serves as the first line of support for Telzio’s customers around the world, where he strives to provide heroic service.