Mobile IV Therapy Clinic Revives Its Phone Lines with Telzio

When Kyle Avrett, Fractional Chief Operating Officer at Upsurge Consulting, discovered that his client’s CRM provider threatened to shut down their phone system, he faced a familiar telecom nightmare head-on. Below is Kyle’s story in his own words, followed by a closer look at the Telzio cloud phone system features that solved his problem and can solve yours too.

About Mobile Hydration

Based in Denver, Colorado, Mobile Hydration is a mobile IV therapy clinic that sends registered nurses to a patient’s home, hotel, or office in less than two hours to deliver IV therapy and rapid rehydration care.

What it's like switching to Telzio

What happened next is best told in Kyle’s own words, describing the real challenges of switching phone system providers.

I’m a Fractional Chief Operating Officer, so when our CRM Provider threatened to delete our phone system simply because they could, I knew we were in for a long and painful struggle.

Everything in telecom is awful. The sales reps, the contracts, the service, the costs, the fees, it’s just all terrible everywhere.

All we needed was a softphone with Unlimited Users. That’s it. An app that could make phone calls and send text messages. So I spent a week researching and created a short list of 27 phone system providers.

That’s when I found Telzio. It wasn’t even a link, it was just their name in plain text on a Reddit post. So I read through every page on their website, their help center and admin tools, and their API and webhook documentation. Satisfied that they could solve our problem, I scheduled a demo with Nora Bajao to make sure they could. Their product was exactly what I thought it would be and exactly what I was looking for.

So we signed a contract for a trial period. The phone number porting process was extremely easy, and their support helped us through the 10DLC registration required for sending SMS. It was a seamless migration from the old phone system our CRM Provider had set up to Telzio.

Now we get unlimited internal calls and conferences, and all of our phone calls, internal and external, are automatically recorded so we can review them later and learn from them. The automatic call recording alone is worth every penny and has already started to increase our revenue.

Telzio is a fantastic product and their company is extremely easy to work with. They blow everyone in Telecom out of the water.

10/10 would recommend.

Kyle Avrett, COO

What makes Telzio different?

Unlimited users, unlimited flexibility

Add as many team members as you need at no extra cost. Whether you are onboarding new hires or scaling seasonal staff, you never pay per seat.

Seamless softphone experience

Telzio’s desktop and mobile apps let you place calls, start conference bridges, and text customers from one intuitive interface. Your team can work from anywhere without relying on desk phones.

Effortless migration and number porting

Our onboarding specialists handle the process and help you keep every number live throughout the transition, making porting quick and stress-free.

Built-in call recording and analytics

Automatic and unlimited call recording storage is included. Search, download, and share recordings to improve coaching, compliance, and customer experience. Real-time analytics help you spot call trends and opportunities to enhance caller experiences.

Text messaging that scales

Send and receive SMS and MMS on every company number, with full 10DLC compliance built in. You can easily reassign active text conversations to another teammate so messages reach the right person without asking customers to use a new number.

Ready to See What Telzio Can Do?

If you run a high-touch wellness service like Mobile Hydration or any business that depends on real-time communication, Telzio can simplify your phone operations and free you from telecom headaches.

Schedule a live demo with our specialists today. Let us show you how easy telecom can be when your phone system just works.

No contracts. No seat licenses. Just clear pricing and powerful features that grow with you.