Olego Distribution Elevates Client Service with Telzio

See how Olego Distribution dramatically improved client response time after switching their business phone service to Telzio.

About the Customer

At a Glance: Benefits of Switching to Telzio

• Dramatically improved client response time, strengthening relationships
• Bilingual phone menus (French & English) for professional caller experience
• Smarter call routing with sub-menus for sales and accounting
• Improved client satisfaction with call queues, hold music, and position announcements
• Team collaboration through interactive voicemail with transcription, comments, and reassignment
• Quality assurance using automatic call recording
• Flexibility for clients with both toll-free and local numbers

Customer Background

Olego Distribution is a wholesale supplier serving businesses across Canada and the U.S., including major hubs like Montreal, Ottawa, Toronto, Winnipeg, Calgary, and Vancouver. In a distribution business where efficiency and speed can make or break client relationships, the Olego team recognized the critical importance of professional, seamless communication.

Before switching to Telzio, their response times and call routing processes left room for improvement. Calls sometimes got delayed or misdirected, creating frustration for clients and extra work for staff.

As Olivier Legault recalls:

“Switching to Telzio has been a game-changer for our business. We've seen a dramatic improvement in our response time to clients, which has been crucial for building stronger relationships.”

The Challenge

Clients calling Olego often needed specific departments like sales or accounting in their preferred language, French or English. A system that couldn’t quickly accommodate these needs created unnecessary delays. Missed connections, voicemail loops, and longer wait times added friction at moments where speed and clarity mattered most.

Why Olego Chose Telzio

In February 2021, Olego partnered with Telzio to modernize and streamline their phone system. They selected Telzio because of its flexibility, ease of use, and enterprise-grade features that support a multilingual, customer-first approach.

The standout features for Olego include:

• Bilingual Phone Menus – Initial greeting in French or English, followed by sub-menus for departments like sales or accounting.
• Call Queues with Hold Music & Announcements – Keeping callers informed of their position while they wait.
• Interactive Voicemail with Collaboration Tools – Beyond transcription-to-email, team members can add internal comments, then reassign messages to the right colleague, ensuring no voicemail slips through the cracks.
• Automatic Call Recording – Providing quality assurance, accountability, and training opportunities.
• Toll-Free & Local Numbers – Offering flexible access for clients across Canada and the U.S.

The Results

Since implementing Telzio, Olego has seen measurable improvements across several areas:

1. Faster, Smarter Call Routing

Clients now reach the right department in their preferred language without confusion - saving valuable time on both ends.

2. Professional Caller Experience

Call queues, hold music, and position announcements assure clients their calls will be answered, reducing frustration and hang-ups.

3. Stronger Team Collaboration

Interactive voicemail has transformed internal workflows. By transcribing messages to email and enabling staff to comment and reassign voicemails, the team collaborates more effectively, ensuring that client requests are handled promptly.

4. Higher Client Satisfaction

By eliminating delays and friction, Olego has turned its phone system into a relationship-building tool.

As Olivier puts it:

“Telzio has not only streamlined our communication but has also directly contributed to a higher level of client satisfaction.”

Looking Ahead

After four years with Telzio, Olego Distribution continues to rely on its communication system as a foundation for growth. With multilingual menus, advanced routing, and collaborative voicemail tools, Olego has built a scalable setup that grows with their expanding operations across North America.

Want to experience the same results as Olego Distribution? Contact us to see how Telzio can transform your business communication.