New Automated SMS Service from Telzio

New Automated SMS Service from Telzio

Automated SMS service from Telzio enables you to send a text message to any person or group triggered by an event on your phone system, such as a missed call, voicemail, or payment.

Text messaging is well-known to be growing in popularity as the preferred method of communication for customers in many situations. However, according to some surveys, most customers still agree that for more urgent matters or to get a quicker response, calling continues to be the most effective way. This means, both texting and calling capabilities are critical for any business, and the growth of SMS activity makes it even more important to integrate text messaging into your phone system.

Our newest SMS automation feature is easy to implement into your phone system in a matter of minutes.

Here are some of the ways you can use the Automated SMS service.

Missed Call Alerts

You can set up automated SMS text messages to alert your team when you have a missed call on an important sales or customer support line. Additionally, you can send a text message to the caller to acknowledge their call and let them know someone will be calling them back shortly.

Within the text message, you can include information like the caller’s phone number, the phone number they dialed (your Telzio number), the caller ID (name of the caller), and the date.

For example:
Hi Stewart! Thank you for calling us at 888-998-9080. We’re sorry we missed you, but we’ll call you back shortly at 323-892-8680.

Payment Confirmation

You can accept payments over the phone with Telzio, and provide the customer with a text confirmation following a successful transaction. You can also send an automated SMS for the same transaction to your accounting department.

New Voicemail

You can send a text message when there’s a new voicemail. You can set this up for individual or shared company voicemail.

Related: Why Business SMS is Crucial to Great Customer Service

Learn more about how to set up Automated SMS on our support page.

Diana Chu

Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.