Enable Logging in Telzio Mobile App

Updated: Mar 28, 2018

Sometimes it can be useful to enable logging in the Telzio mobile app, in order to allow technicians and developers to investigate issues occurring while using the app. If you have been asked by Telzio Support to enable logging, please follow the steps below to capture and submit a log.


iPhone

If you have an iPhone, please follow these steps to enable logging.

Enable Logging

  1. From the app’s keypad, click the gear icon in the top right corner to bring up the settings.
  2. Press Preferences
  3. Turn on Log SIP Traffic
  4. Press Done

Reproduce the Issue

Reproduce the issue that led you to contact Telzio Support to begin with. Make sure to have a positive clear case logged.

Submit the Log

  1. From the app’s keypad, click the gear icon in the top right corner to bring up the settings.
  2. Press SIP Log
  3. Press Share
  4. Press Other
  5. Use your email app to send the log file to support@telzio.com

Android

If you have an Android phone, please follow these steps to enable logging.

Enable Logging

  1. From the keypad, press the three dots icon at the top right of the screen. Then press Settings.
  2. Press Preferences.
  3. Turn on Trouble Shooting Log.

Reproduce the Issue

Reproduce the issue that led you to contact Telzio Support to begin with. Make sure to have a positive clear case logged.

Submit the Log

  1. From the keypad, press the three dots icon at the top right of the screen. Then press Settings.
  2. Press Logs.
  3. Press the three dots icon at the top right of the screen. Then press Share.
  4. Choose your email client to share the log. Send it to support@telzio.com