Telzio 8x8 Comparison - Pricing and Feature Breakdown 2025
8x8 vs Telzio: A detailed business VoIP comparison including feature overview and pricing example for 25 users.
When evaluating modern VoIP platforms, 8x8 and Telzio provide distinctly different solutions. While 8x8 serves as a unified communications and contact center platform, Telzio emphasizes simplicity, flexibility, and usage-based billing.
Pricing and billing model
Telzio
- Offers custom pricing with unlimited users, including premium features such as advanced call queues and multi-level auto attendants in their base plans. A typical deployment for a 25-user business runs approximately $574/month, which includes unlimited users, about 7,000 local/toll-free minutes, SMS quotas, and analytics.
- Telzio's pay-for-usage model scales based on minutes, numbers, and usage rather than the number of users, beneficial for companies with fluctuating staffing levels.
8x8
- Typically uses per-user pricing structured into tiers, bundling voice, video conferencing, messaging, and contact center solutions. Suitable for small businesses through large enterprises.
Sample price breakdown for a 25-user business
Here's how pricing might compare for a small business with 25 users:
| Service | Telzio | 8x8 |
|---|---|---|
| Monthly subscription | $574/month (includes unlimited users) | $600–$750/month ($24–$30 per user) |
| Users included | Unlimited | 25 users |
| Local/Toll-free minutes | 7,000 included | Unlimited in US/Canada |
| Phone numbers included | 1 included; $1 per additional phone number | Typically 1; additional numbers extra |
| SMS messaging | Pay-as-you-go (free inbound) | Available with higher-tier plans or add-ons |
| Setup fees | $0 | Typically $0 |
| Annual commitment | Optional monthly or annual | Usually annual for best pricing |
| Total cost (annual) | $6,888/year | $7,200–$9,000/year |
Features and platform scope
Telzio
- Specializes in cloud PBX with straightforward call-flow configurations manageable by non-technical users.
- Offers unlimited call recording, live analytics, voicemail, SMS, fax support, and compliance with standards such as HIPAA.
8x8
- Delivers an integrated unified communications suite featuring voice, video conferencing, team messaging, and comprehensive contact center functionality.
- Ideal for organizations needing robust communication solutions with CRM integrations and omnichannel workflows.
Target customer and use case
- Telzio caters primarily to small and mid-sized businesses that value simplicity, flexibility, and cost-effective scalability, especially beneficial for companies with varying call volumes and employee counts.
- 8x8 is designed for mid-sized to enterprise-level organizations requiring an integrated suite of advanced unified communications and comprehensive contact center capabilities.
Integrations and API access
Both platforms offer robust API access and integration capabilities:
- Telzio prioritizes ease of customization, enabling quick integration with business workflows.
- 8x8 boasts extensive enterprise integrations, including popular CRM and business software.
Ease of use and support
- Telzio is recognized for its intuitive user interface and easy-to-manage call flows, with personalized customer support.
- 8x8 provides comprehensive documentation, training resources, and 24/7 customer support, with a more rigid platform due to its extensive features.
Scalability and unlimited users
- Telzio's unlimited-user model ensures costs remain predictable even as teams grow, with charges scaling only by actual usage.
- 8x8’s per-user pricing model means costs increase proportionally as new users are added.
Feature comparison summary
| Feature | Telzio | 8x8 |
|---|---|---|
| Pricing model | Usage-based | Per-user |
| Users supported | Unlimited | Per-user license |
| Included call minutes | 7,000 minutes (local/toll-free) | Unlimited in US/Canada |
| SMS support | Included | Add-on or higher-tier plans |
| Contact center features | Included in base tier | Advanced contact center packages |
| Call routing / IVR | Visual self-service call flows | Standard unified communications routing |
| Video conferencing & messaging | Basic functionalities | Comprehensive suite |
| Compliance | HIPAA and standard compliance | Enterprise-level security and compliance |
| Support | Email, chat, personalized | 24/7 enterprise support |
| Best suited for | SMBs, flexible user scenarios | Mid-size to enterprise-level businesses |
Verdict: Which to choose?
- Choose Telzio for businesses seeking cost-effective, flexible solutions with simple self-service management, ideal for teams with variable needs.
- Choose 8x8 for companies needing comprehensive unified communication services and sophisticated contact center solutions, particularly beneficial for larger teams and enterprises.
Learn more about Telzio
Schedule a demo to learn more about how Telzio can benefit your small business.
