Talk to an advisor 888-998-9080

Auto Attendant

Set up a virtual receptionist that greets callers and offers simple keypad options. Deliver a smooth caller experience and send every call to the right place.

Phone menus in Telzio's Call Flows

About auto attendant

A smart greeting for every caller

Auto attendants act as virtual receptionists that greet every caller, provide clear keypad options, and route calls straight to the right person or queue - all day, every day. Telzio’s drag-and-drop Call Flow editor lets you build menus, queues, time filters, and announcements in minutes.

Because it’s cloud-hosted, your attendant keeps working through local outages and scales effortlessly as your business grows.

24/7 answering

Never miss a call - the attendant greets and routes every caller, even outside office hours.

Smart routing rules

Send callers to extensions, queues, announcements, or nested menus based on their keypad choice.

Instant greeting updates

Upload, record, or use text-to-speech to change messages on the fly - no tickets or delays.

Unlimited scaling

Add numbers, users, and sub-menus as needed; the system expands with your business.

How it works

How auto attendants work

Auto attendants are built in Telzio’s drag-and-drop Call Flow editor - no PBX, no code. Just connect greeting, menu, and routing blocks until every path makes sense, then hit Save. Most teams publish a fully featured virtual receptionist in under ten minutes.

1

Choose a number

Route an existing or new local/toll-free number into a fresh Call Flow.

2

Add the greeting

Upload a studio recording, record in-browser, or let text-to-speech read your script.

3

Map the menu keys

Assign digits to extensions, queues, announcements, or nested menus, and layer business-hour filters or hunt groups as needed.

4

Go live

Save the flow and Telzio immediately starts ringing your team’s desk phones, Webphone, and mobile apps.

FAQs

Related features

100+ features included from day one

Ready to start?

Get started with a free 30-day trial. Customize your business greeting and phone menu options within minutes, and start accepting calls instantly.

Start Trial

Simple, transparent plans

Flexible pricing that includes unlimited menus and users.

view pricing

Talk to an expert

See how easy it is to set up a phone menu with Telzio.

book a time