When VoIP Call Quality is Disappointing

You’ve adopted VoIP for your business? That’s great! But has the call quality ever been frustrating? If so, wait a second before blaming the service providers. They may not be at fault. Here are some tips that can help diagnose the real causes and improve your calling experience.

1. Make sure you have a VoIP-capable router. If your network is for both data and voice, it is likely that it is not properly configured for VoIP. The solution is simple. Just use a VoIP-capable router.

2. Make sure your network has adequate capability to sustain your VoIP. As its name indicates, VoIP requires a reliable net connection. Adequate bandwidth is always the key factor that determines the call voice quality. A business class high-speed network, which many ISPs can provide, is highly recommended.

3. Prioritize VoIP traffic over your network to reduce latency. Latency is the time voice data takes to reach the other side of the call. The longer the latency, the poorer the call quality will be. Prioritizing VoIP traffic can lead to a significant reduction in latency and make your call quality much better.

Related: 3 Ways to Troubleshoot VoIP Call Quality

Thomas is part of the marketing team at Telzio and develops thought leadership content in the areas of cloud computing and unified communications. With an education in electrical engineering and background in software development, Thomas has a strong technical understanding pertaining to cloud networking technologies, trends, and practices.