What to Do When a Carrier Refuses to Port Your Number

What to Do When a Carrier Refuses to Port Your Number

Phone companies are required by law to port your number out when you start service with a new carrier. According to the FCC, a company can’t refuse to port your number even if you have an outstanding balance or unpaid termination fees. Still, in some cases, service providers reject porting requests, taking hostage of a phone number you thought you owned.

What can you do if a carrier refuses to port your number?

1. Make sure your porting request is accurate.

This may sound simple, but the number one reason porting requests get rejected is because the owner information submitted doesn’t match what the carrier has on file. Usually it’s a matter of updating a name or address. To make sure your porting request gets accepted the first time, make sure the information on the porting request exactly matches the information on the phone bill.

2. Call the losing carrier.

Sometimes it takes raising a little fuss to get something done. Most big phone companies have an automated process for processing porting requests, and by speaking to a live person you may get a faster response and clarification on why the porting is not being accepted.

3. File a complaint with the FCC.

When all else fails, file a complaint with the FCC. You can file a complaint online at https://consumercomplaints.fcc.gov, and/or call them at 1-888-CALL-FCC (1-888-225-5322).

Number Portability

Before you sign up for a phone number, make sure it states in the terms of service that they allow portability. While you may be locked in to a contract and have a separate legal obligation to pay early termination fees, that cannot prevent the company from porting your number. 

Telzio never locks in your business phone numbers or internet fax numbers and facilitates easy porting of numbers to and away from our service. With Telzio there are no contracts and no termination fees at all. To find out if you can port your number to Telzio, call our customer support at 888-998-9080 or write us on the chat.

Porting Process

The porting process is simple with Telzio and can be done by completing a porting request online. The upside is that there is no downtime when porting your number. When you port your number to Telzio, we notify you with the porting date and time so you know exactly when your service will be switched over. Until that time, you should not cancel service with the old provider.

Number Porting from Telzio.


Useful Links:
Learn more about FCC portability rules.
File a complaint with the FCC.

Diana Chu

Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.