Business Phone Setups: IP Phones, Mobile Phones, or Both?

Despite the increasing use of personal devices in the workplace, both remote and office workers still prefer desk phones most of the time. Even though mobile apps are convenient and can do most of what a regular phone can do, desk phones are easier to use and have a steadier connection.

It might make sense to stick to a mobile-only strategy if for example you’re a landscaping company or a real estate agent, always on the road. However, if you’re sitting at a desk answering, making, and transferring calls, you’re going to want to get an IP phone.

Most companies use a combination of both IP phones and mobile phones, so employees can use their own devices, be able to travel with their business line, and have stationary desk phones at their work and home offices.

Mobile-Only Strategy

It is possible to run your entire business phone system without any desk phones, by forwarding calls to your cell phone or using a softphone.

To make calls from your business number, you can download a mobile app, or softphone, which is a software that works much like a regular phone. Customers will see your business number displayed as your caller ID when you dial out and can also reach you on your mobile phone by dialing your business number.

Respondents to a recent survey done by Software Advice concluded “ease of working remotely” as the leading advantage of using a softphone.

Chart 3 - Softphone Advantages

Softphone Advantages – Source: SoftwareAdvice.com

IP Phones at Work & Home Offices

Most companies opt to use a combination of both desk phones and mobile phones. Desk phones are still preferred because they have steadier quality and they’re familiar.

With VoIP services like Telzio, users can be logged into multiple devices at the same time so incoming calls ring all phones together. Alternatively, users can create separate users for each device so they can customize call forwarding preferences (i.e. first phone rings and if there’s no answer then it rings the second phone and so on), and since Telzio has free unlimited users, this can be done at no extra cost.

Chart 4 - Desk Phone Advantages

IP Phone Advantages – Source: SoftwareAdvice.com

VoIP makes it easy for remote workers to have a desk phone for their business line in their home office. You can configure an IP phone for work and one at home with the same settings, extension, voicemail, etc. Since VoIP phones work via Internet connection, you could technically unplug your IP phone and take it anywhere, plug it back into an Internet router, and there you could use your business line again. Of course why would you do that when you have a mobile phone, but the point is that you can use your business number anywhere and easily have an integrated desk phone at any office location.

Considering employees use desk phones to make the most calls, having a desk phone at home could help productivity for employees who telecommute.

Chart 5 - Average Number of Calls Employees Make by Phone Type

Average Number of Cals Employees Make by Phone Type – Source: SoftwareAdvice.com

Conclusion

At the end of the day, VoIP phones and mobile integration has become so easy to use and affordable, that choosing a BYOD or desk phone setup for your business phone system is hardly a decision. Telzio’s small business VoIP platform makes it easy for users to integrate all their devices so they have access to their phone system everywhere, so it’s a matter of what makes sense for your business. If you need some help deciding which IP phone to purchase, take a look at our thoughts on the top 3 best VoIP phones for small business.

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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.