Despite the increasing use of personal devices in the workplace, both remote and office workers still prefer desk phones most of the time. Even though mobile apps are convenient and can do most of what a regular phone can do, desk phones are easier to use and have a steadier connection.
It might make sense to stick to a mobile-only strategy if for example you’re a landscaping company or a real estate agent, always on the road. However, if you’re sitting at a desk answering, making, and transferring calls, you’re going to want to get an IP phone.
Most companies use a combination of both IP phones and mobile phones, so employees can use their own devices, be able to travel with their business line, and have stationary desk phones at their work and home offices.
It is possible to run your entire business phone system without any desk phones, by forwarding calls to your cell phone or using a softphone.
To make calls from your business number, you can download a mobile app, or softphone, which is a software that works much like a regular phone. Customers will see your business number displayed as your caller ID when you dial out and can also reach you on your mobile phone by dialing your business number.
Most companies opt to use a combination of both desk phones and mobile phones. Desk phones are still preferred because they have steadier quality and they’re familiar.
With VoIP services like Telzio, users can be logged into multiple devices at the same time so incoming calls ring all phones together. Alternatively, users can create separate users for each device so they can customize call forwarding preferences (i.e. first phone rings and if there’s no answer then it rings the second phone and so on), and since Telzio has free unlimited users, this can be done at no extra cost.
Considering employees use desk phones to make the most calls, having a desk phone at home could help productivity for employees who telecommute.
At the end of the day, VoIP phones and mobile integration has become so easy to use and affordable, that choosing a BYOD or desk phone setup for your business phone system is hardly a decision. Telzio’s small business VoIP platform makes it easy for users to integrate all their devices so they have access to their phone system everywhere, so it’s a matter of what makes sense for your business. If you need some help deciding which IP phone to purchase, take a look at our thoughts on the top 3 best VoIP phones for small business.
Jennifer is part of the content marketing team at Telzio, providing insight and tips on how Telzio can be used to optimize business communications and customer service.