Companies often need to set up a sales or support line in a way that ensures someone always answers the call. A missed call is a missed customer!
One way you can do this is to forward calls on your business number to multiple phones/people.
Step 1: Go to the Call Flow editor
Step 2: Click on the Forward Call action
Step 3: Choose “Sequential” or “First to Pick Up”
Sequential means the specified order and First to Pick Up means all the phones ring at once.
Step 4: Add Phone Numbers and Users
Users are for devices like desk phones, computers and mobile phones. There is no limit to the number of external phone numbers and users you can add.
Step 5: Click save
If you have questions about how to forward calls please write us on the chat!View Article"/>
Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.