Tip Tuesday: How to Forward Calls to Multiple Phones

Companies often need to set up a sales or support line in a way that ensures someone always answers the call. A missed call is a missed customer!

One way you can do this is to forward calls on your business number to multiple phones/people.

Step 1: Go to the Call Flow editor

How to Forward Calls on Telzio's Dashboard

Telzio’s Dashboard

Step 2: Click on the Forward Call action

Actions in the Call Flow Editor

Actions in the Call Flow Editor

Step 3: Choose “Sequential” or “First to Pick Up”

Sequential means the specified order and First to Pick Up means all the phones ring at once.

Step 4: Add Phone Numbers and Users 

Users are for devices like desk phones, computers and mobile phones. There is no limit to the number of external phone numbers and users you can add.

How to Forward Calls in Telzio's Call Flow Editor

Forward Call – Action in Telzio’s Call Flow

Step 5: Click save

If you have questions about how to forward calls please write us on the chat!

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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.