The Yealink W52P Cordless Dect is my current go-to wireless IP phone. It has all the features you’d expect from a business phone – caller ID, history, multi-lines, transferring, hold, battery life, range, decent sound quality. The biggest benefit of all might not just be that it gives you mobility, but what you can do beyond just with the phone itself.
Paired with Telzio, the Yealink cordless phone can offer more features than meets the eye. I’ll only be mentioning the newest 3 features that Telzio has added to its business phone system platform, and how it can turn a little cordless phone into a powerful communication tool for the office.
1. Switch Phones During a Call
Switching phones is useful when you’re on a call on your desk phone and need to get up from your desk for whatever reason. Or vice versa you answered a call on the cordless phone but now back at your desk, prefer to talk on your headset. You can switch phones during a call by simply transferring the call to yourself and picking up on the phone you want to use. This feature is called Call Flip.
From the Yealink W52P, hit Options then Transfer plus your own extension to switch to a different device.
IP phones in general can support multiple lines and thus multiple active phone calls. The Yealink W52P Cordless Dect can handle up to 4 simultaneous phone calls and up to 5 VoIP accounts (aka SIP accounts, or simply “users”). The Grandstream GXP2170 supports up to 12 lines and 6 users.
Each user is basically an employee extension. As a receptionist or office manager, you might have multiple users set up on your phone, enabling you to receive and transfer calls on behalf of other employees (but not necessarily call out from other employees’ extensions). This feature is known as Busy Lamp Field (BLF) Pickup, which is available on phones like the Grandstream GXP2170.
With the Yealink W52P Cordless, you can have up to 5 users, but it does not support the Busy Lamp Field Pickup function. This means that you can have 5 different users/extensions set up on the Yealink from which you are able to receive and make calls.
Let’s say your user is set up on a couple phones, including a Grandstream for desk use and the Yealink cordless for convenience around the office. You might also occasionally use a softphone and the mobile app. Whichever device you’re using on a call, you can switch to any other device where your user is logged in, by transferring the call to your extension.
2. Make Announcements Over the Intercom
There are two ways you can make announcements through the speakerphone of other phones in your office. There’s intercom, and then there’s paging. In both situations, you automatically connect to the other phone without anyone having to answer it.
Intercom is a two-way call, where you can talk through another phone’s speakerphone and the other end can reply. To initiate an intercom call from your Yealink cordless or other IP phone that’s set up with Telzio, dial * plus the extension of the phone you want to reach.
Paging is a one-way call, where you can talk through the speakerphone of other phones to broadcast an announcement. To page other phones from your Yealink cordless or other IP phone, dial *84 to page all users in your account, or * plus the extension of a user group.
With both intercom and paging, the receiving phone needs to be enabled to support these types of phone calls. On the Grandstream GXP series of IP phones, all you have to do is set “Yes” to “Allow Auto Answer by Call-Info” under call settings on the phone’s web interface.
3. Transfer a Call to Multiple Users
Ever get a call and not sure exactly who to transfer it to? Using Telzio with your Yealink cordless phone you can transfer a call to a department or the entire office, all depending on how you group your users.
You can group users by department, office, region, shift, etc., and further you can give that group of users an extension. From there it’s self-explanatory – transfer a call to that group’s extension to ring everyone in the group, and the first person to answer will get the call.
It works the same way with direct calling. Let’s say you need to talk to someone in a certain department – anyone. From your Yealink cordless or any phone connected with Telzio, dial the 3-digit extension of the user group and you’ll be connected to the first person who picks up.
Overall Yealink W52P Review
The Yealink W52P Cordless Dect is a great business phone for office or home. I use it all throughout the day, and so far have never run into battery life issues. The sound quality is not quite as sharp as with a desk phone, which is to be expected, but it still sounds equal to or better than the quality of a call on a mobile phone.
The Yealink’s cordless IP phone can go up to 50 meters indoors or 300 meters outdoors. I can attest that I’ve used the Yealink W52P for months and have experienced consistent sound quality even when being in a separate room from the dock.
The battery life gives you 11 hours of talk time and 120 hours of standby time. You can pretty much leave it off the hook all day, carry it around with you, make calls regularly and then let it charge overnight.
The price is on point. For less than $200 you can be on your way to a ready-to-use cordless IP phone for your business or SoHo. At a higher price point you’re looking at Cisco, at a lower price point you’re looking at Grandstream, which I didn’t have the best experience with. If you’re looking for a reliable, reasonably priced cordless IP phone for your small business, the Yealink W52P is a safe bet.
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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.