Creating a COVID-19 Hotline

Creating a COVID-19 Hotline

Temporary Corona Virus Hotlines

Creating a temporary hotline to provide information to your students and their parents, your employees or general public is easy and takes less than 15 minutes.

Telzio offers a self-service phone solution, complete with phone menus and announcement features, queues with agents that can be added and removed in realtime or with a schedule - and your agents can receive calls from anywhere in the world (even their own homes). All that is required is an internet connection.

We have no commitments or contracts and everything is month-to-month, so you can create a temporary hotline during this difficult time.


Setting Up a Hotline

It only takes a few minutes to set up an account with Telzio. We offer a 30-day free trial which includes 1,000 minutes of talk time - after that you simply switch to a paid plan. Read more about our low prices at the bottom of this article.

Create The Account

  1. To get started, go to https://telzio.com/trial and sign up for a free account.
  2. Once you are set up, you will be assigned a personal account manager who can answer any questions you have, and help you get up and running as fast as possible.
  3. Create a Call Flow, to direct incoming calls to phone menus, announcements, call queus and much more.
  4. Direct incoming text messages to one or more agents and let them answer questions via the online dashboard or our mobile app.

Automated Messages

Call FlowTelzio offers multiple ways to automatically play messages for your callers and limit the pressure on your staff.

Announcements

Telzio's Call Flow offers an Announcement feature which allows you to play a message to callers. Messages can be recorded through your computer's microphone, uploaded as MP3 or WAV files or simply typed out and automatically converted to audio with our text-to-speech option.

You can choose how many times a message is repeated, and what should happen when the message is done playing - for example connect the caller to an agent or simply hang up.

Phone Menus

Auto Attendant, IVR menu or simply Phone Menu - this feature has many names. You can create a menu that allows your callers to select which department or person to speak to.

For example, set up a menu that lets the caller Press 1 to listen to the latest updates about the Corona Virus or Press 2 to get connected to a staff member.

You can also allow callers to enter an extension to be connected to a specific person.


Live Agents

Telzio Mobile AppTelzio does not charge any fees per user/agent or extension, so you can easily set up all of your staff members in the phone system and let them receive phone calls from anywhere - even in their own homes.

We offer multiple ways to direct the calls to your agents - for example with Call Queus which puts callers in a virtual waiting room with hold music and announcements until an agent becomes available.

Your team members can receive calls with the Telzio Mobile App, our browser-based Webphone or with an IP phone

Due to the COVID-19 outbreak, Telzio's own teams in both Los Angeles and Denmark are working from home until further notice. You can read our blog post about how we keep our phone lines open during this time.


Text Messages

With Telzio, it's free to receive SMS messages, and your team members can easily answer the messages right from their web browser or with our mobile app.

Incoming messages are automatically assigned to the first agent to reply, and following messages from the same phone number will automatically go to that agent until the thread is closed out or reassigned to another agent.

This ensures proper continuity and allows for personalized conversations with your community or customers.


Phone Numbers

Telzio offers phone numbers in over 65 countries, and both toll free and local numbers from all area codes in North America.

When you set up your Telzio account, you will automatically be provided with a phone number, and if you want to change it or need to add more numbers you can do so any time via our website.

Adding a phone number is instant, and only costs $1/month per local number and $5/month for toll free numbers.

If you have a phone number already that you want to use with your Telzio phone system, it's easy to port it over to us. You simply fill out an online form on our website and we take care of the rest. This process typically takes around 5 business days for US numbers, and there is no downtime in the meanwhile. 


Low Cost

Telzio's pricing model is different from other VoIP providers. We only charge for usage and not for each user, extension or for features.

More than 95% of our customers end up saving at least 20% on their phone bills compared with other VoIP solutions, and some even save up to 80%.

Other providers lure you in with "unlimited minutes", but at the end of the day that's just a cheap sales trick. You don't need unlimited minutes for most of your staff - and for the heavy users, other providers cap the "unlimited" deal at a certain limit, so it's really not truly unlimited.

Plans With Minutes

When you create a plan with Telzio you select how many minutes you want on a monthly basis. This determines the price of the plan. The more minutes you choose, the lower the cost per minute becomes.

The prices start at $50/month for 1,000 minutes and scales in increments of thousand minutes.

You can use the slider on our Pricing Page to see the prices for different amounts of minutes.

Special Corona Virus Hotline Pricing

Telzio aims to do our part in battling COVID-19 and we have created a temporary offering with plans that includes no set amount of minutes and where calls are simply charged in real-time from a prepaid balance.

Ask your Account Manager for more info.

Non-Profit Pricing

Telzio offers special Non-Profit discounts. Send an email with a brief description of your organization's mission to nonprofits@telzio.com or visit https://www.telzio.org/ for more info.


Getting Started

You can get started right now, by visiting https://telzio.com/trial or give us a call on +1 888-998-9080.

You can be up and running in less than 15 minutes, so why wait? Act now and help prevent the spread of the Corona Virus today.

Jennifer Chen

Jennifer is part of the content marketing team at Telzio, providing insight and tips on how Telzio can be used to optimize business communications and customer service.