Announcements

Announcement is a feature in your phone system that enables you to create custom messages for callers to hear when they dial your business. 

For example, you can use Announcements to provide information, promote a new product, or set an out-of-office message. Following the Announcement, you can route callers to a Queue, Voicemail, or other Call Flow Action.

In this article, you'll learn how to create an Announcement in your phone system.


Definitions

When we talk about Announcements, we use some terminology that you should familiarize yourself with before you get started.

  • Call Flow
    The configuration of features used to automate inbound calls.
    Learn more about getting started with Call Flows.
  • Actions
    Features in a Call Flow that dictate where callers are routed, such as to an Announcement.

How to Set up Announcements

Follow these steps to add an Announcement to your phone system.

Since there are different ways you can use Announcements, we'll create a new Call Flow where an Announcement is used before the caller is routed on to another Action. 

  1. Navigate to the Call Flows page from your Telzio Dashboard. 
  2. Click Add Flow.
    Blue button to add a new call flow
  3. Click Add Action, and select Announcement.
    Call flow chart with arrow pointing towards a box labeled "Add Action"
    Links to different call flow actions, including announcements, phone menus, queues, forward, transfer, conference, and stripe.
  4. In the Announcement, you can add your greeting by recording directly through your browser, uploading an mp3 or wav file from your computer, or typing it in. Announcement settings, with options to record, upload, or type in a custom greeting.
    After you've added your greeting, you can preview it by pressing the play button.Announcement settings, with a playback button to preview the announcement, and options to record, upload, or type in a greeting.
  5. Click UPDATE to save your changes.
    Call flow chat with arrow pointing towards an announcement, followed by the option to add another action.
  6. Click Add Action to continue building your Call Flow.