5 Mobile Marketing Strategies that Should be on Your Agenda

5/18/2017 9:33:54 PM

For over a decade, it’s been predicted mobile would eventually overtake desktop usage. You might have slept through that exact moment when it occurred, but most analysts point to the end of 2016. It was at that time, mobile web browsing tallied more traffic than our office and home computers. According to StatCounter: The global mobile… View Article

What’s an API?

5/4/2017 11:06:09 PM

An API is a service that companies provide to enable outside programmers to integrate certain aspects of the company’s system into other applications. APIs are a part of all software systems today. If you’ve ever made a purchase online, used your Facebook account to log into another website, or gotten an automatic text reply, then you’ve had experience… View Article

How Eco-Awareness Benefits Small Business and Steps You Can Take Today

5/2/2017 8:33:00 PM

Taking steps to build eco-awareness into your business product and culture not only keeps you competitive in the eye’s of today’s millennial workers and customers,  it enables you to reinvest your energy cost savings into other areas of your business. Here are practical ways to implement a sustainability strategy into your small business today to benefit the environment and your… View Article

Call Monitoring: Enable Managers to Listen to Agent Calls Live

4/25/2017 9:05:10 PM

Telzio enables your managers to listen in on agent calls, giving you more quality control over your training and customer service experience. The Call Monitoring feature is included for free as part of your Telzio service. Managers can start monitoring an agent call instantly, no matter where the agent is located. This gives your business… View Article

How Managed IT Startups Find a Profitable Niche

4/13/2017 9:33:01 PM

You and your startup have a lot to offer when it comes to providing small businesses with today’s best IT solutions. But the more you look around, you find that so do others. So you pause and question how to invest time and resources in a consulting endeavor steeped in competition. What may be needed at this… View Article

Introducing Collaborative Communications from Telzio

4/5/2017 1:16:24 AM

Before Collaborative Communications there was Unified Communications, which refers to the integration of all your different voice, chat, video, and conferencing products into one platform. Collaboration, on the other hand, requires more than a conference call or a screen share between colleagues. When it comes to collaboration at work, teams use tools like Google Docs, Trello, and Zendesk –… View Article

New Grandstream GDS3710 Video Door System Integrates With Telzio

3/29/2017 10:50:20 PM

The Grandstream GDS3710 is an IP Video Door System that also serves as a high-definition surveillance camera and voice intercom to offer facility access control and security monitoring. The Grandstream Video Door Phone can be configured with your Telzio service, and you can use your mobile device or IP phone to communicate with the door intercom…. View Article

5 Affordable Ways to Attract New Clients to Your IT Consulting Business

3/28/2017 12:29:50 AM

Attracting new customers is an age-old endeavor for companies of all types and sizes, but with the endless options for self-service applications for every end of business, IT consultants face an increasing challenge to create value for their customers. If no one is knocking down your door to obtain your products or services, could it be because you are… View Article

Why Unified Communications is a Big Deal for SMBs – 7 Reasons

3/16/2017 3:21:21 AM

Businesses need on-demand collaboration capabilities to drive efficiency. At the core of productive collaboration is effective communication, which is inherently dependent upon immediate and streamlined access to the information, data resources, software applications and remote teams that constitute today’s digital enterprise. At the same time, relying on disparate set of communication endpoints, resources, apps, channels and personnel also… View Article

12 Cloud Services We Can’t Live Without in 2017

3/15/2017 2:35:24 AM

Cloud services enable us to connect with teams and customers located all around the world with much greater ease and flexibility. With the tools and products available today, SMBs can increase productivity and scale efficiencies with cloud-subscription models. Presently there are a dozen such cloud services that we are fans of at Telzio. GoCo for HR For… View Article

VoIP Plays Major Role in Airline Business

3/10/2017 3:44:04 AM

A hosted VoIP system is the go-to communications solution for many types of enterprises. For some organizations, the value proposition is all about the calling experience and the baked-in PBX features. For others fields of industry, such as Air Traffic Control (ATC) which is integrally aligned with the airline business, the infrastructure, cost savings, and interoperability are the… View Article

Hosted PBX vs SIP Trunking – What’s the Difference and How to Choose

2/25/2017 2:49:00 AM

Hosted PBX and SIP Trunking are both modern-day digital-equivalent of the outmoded Plain Old Telephone Service (POTS) that deliver VoIP services for business users. Enterprise users are streamlining communications and leveraging significant cost savings and capabilities offered by the internet. Advances in technology and cloud computing make it a natural progression. Organizations that don’t make the… View Article

Why Choose Software-Defined WAN to Hyperscale Business Growth

2/23/2017 12:11:19 AM

Present-day enterprise IT infrastructure technologies are designed to enable hyperscale disruption by using software-defined WAN (SD-WAN) over traditional WAN technologies. Cloud computing empowers organizations to provision servers and compute highly scalable workloads on demand, while big data technologies help organizations access, store and process an exploding deluge of digital information to deliver actionable insights in real-time…. View Article

Re-Purposing Mobile Devices for Business VoIP Calls and Work Apps

2/14/2017 7:53:09 PM

For SMBs, sometimes the easiest way to save money is to re-purpose older devices. How many still own an older iPhone or Android collecting dust ever since you upgraded to a more current iteration? While we’ve been told over the years that ‘planned obsolescence’ is something to be expected, we can still find ways to save…. View Article

The Coming of 5G and the Growth of Workplace Mobility

2/7/2017 2:45:29 AM

When it happens, the emergence of 5G in 2017 will only contribute to the growth of mobility in the workplace. As our need for data and data usage increases, we will see exponential leaps forward in wireless technologies. With our mobile devices, we have already witnessed four different generations. Currently the most up-to-date mobile networks… View Article

VoIP Benefits for Remote Workers

1/13/2017 8:26:19 PM

Two communication dynamics have taken hold in the 21st Century. VoIP solutions and remote workers have emerged to address the needs of our new burgeoning mobile society. As small-to-medium-sized businesses traverse today’s digital landscape, they are experimenting with a good number of new tools that interface with VoIP, including cloud-computing, artificial intelligence, software-defined applications and social… View Article

Smartphone and VoIP Outlook for 2017

1/3/2017 8:20:26 PM

Since entering our zeitgeist some 40-odd years ago, VoIP’s interface with the Internet disrupted what went before. Gone are the copper wires, telephone poles and all that hard-wiring that went into landlines. At the dawn of the 21st Century, we transitioned from a sedentary to mobile lifestyle. Instead of connecting with devices attached to stationary… View Article

Personalized Virtual Assistants For Small Business

12/14/2016 11:54:10 PM

The digital landscape is constantly in flux. As soon as we become accustomed to a series of new and innovative tech, along comes another iteration or variation on a theme that prompts us to experience something slicker, something more streamlined. Such is the case with virtual assistants, a là Siri, Cortana, Amazon Echo’s Alexa, Google… View Article

5 Lead Generation Tools for Small Businesses

12/5/2016 8:43:23 PM

Getting more eyeballs and leads to convert prospects into bona fide customers is always a challenge, particularly for small-to-midsize businesses [SMBs]. Today with technology moving at break-neck speed, it’s difficult to separate the wheat from the chaff in determining which new digital tool will work the best for your business. So while it may take… View Article

Telzio Provides Safety Hotlines for College Campuses

11/14/2016 10:03:05 PM

College campuses have long used “buddy systems” to help students get home or to class safely, but the wave of hate crimes across the nation has propelled the need for action-ready students to band together. A student from the University of Arkansas wrote us yesterday: Since the election, there has been a rapid series of hate crimes… View Article

Vtiger and Telzio Collaboration Delivers Seamless CRM-VoIP Integration

11/11/2016 9:25:57 PM

SMBs have been taking their CRM lead, literally and figuratively from big brands for some time now. However, small business owners who wear multiple hats often position CRM [Customer Relationship Management] low on their priority list. Like Maslow’s ‘Hierarchy of Needs’ theory, physiological necessities are needed prior to ascending to higher needs such as self-actualization…. View Article