Telzio Blog

Get the latest in Tech, Business & Communications. Telzio offers in depth analysis of today's markets and tools.

Pros and Cons of Outsourcing IT Management

Business Growth

To outsource or not outsource is not a binary decision. In many instances, there is a lot to weigh based on the size of your company, your staff’s expertise, cost savings and the risks involved. Whether you are an IT outsourcing vendor, a small business operator, or a highly technical IT staff member at a company,… View Article

9/10/2017 12:09:06 AM

What is a Softswitch?

VoIP Education

In VoIP, a softswitch is the part of the PBX that allows two ends of a phone call to come together. Building a softswitch requires complex programming, server maintenance, and SIP trunking services.

8/28/2017 1:00:36 PM

What is a PBX?

VoIP Education

A PBX (Private Branch Exchange), is the hardware and/or software system that powers an organization’s phone lines and routing functionality. PBX systems can be cloud based, on-premise, or a hybrid of both.

8/9/2017 6:44:27 PM

How Transcript Research Quickly Adapts to Growing Demand


A record high of more than 1 million foreign students came to the US for college last year, which means booming demand for specialized translation services like those provided by Transcript Research. Transcript Research has a niche translating educational credentials for students pursuing study in the United States. Needless to say, communication is the core of their business. Catering… View Article

8/3/2017 11:40:22 PM

3 Tools for Managing Company Text Messages

Tools and Tips

Messaging has become the most preferred method by consumers for customer service. Consumers want to receive texts for order confirmations, appointment reminders, and customer support, but what’s more is that customers want to be able to respond to your company’s texts and engage in a conversation. According to research from Twilio: While 89% of consumers want to… View Article

8/2/2017 12:15:45 AM

Customer Highlight: Matia Robotics


We’re proud to have the world’s most inventive teams using Telzio everyday, like those at Matia Robotics. The doctors and engineers at Matia Robotics build life-changing products for people with walking disabilities, and use Telzio to make their daily communications as seamless and efficient as possible. Re-Inventing the Wheel The Silicon Valley-based company started in 2006, and caught major buzz in 2012… View Article

6/26/2017 3:00:47 PM

Introducing Telzio Wireless Service

New Features

Telzio Wireless brings you Telzio powered cell phones that are synced to your business phone system. We’ve developed a technology that allows you to use your Telzio phone number on both internet and cellular networks. For the first time ever, you can use the same phone number for your desk phone and your cell phone, without using a separate… View Article

6/19/2017 7:53:05 PM

5 Things Slowing Employees Down Right Now, and What to Do About it

Business Growth

There are always going to be certain areas that need constant revisiting to keep improving productivity as your business grows. In a small business, employees have the responsibility of wearing multiple hats, which can make it easy to get distracted in the process of keeping it all together and not even realize the time being lost. This extra burden makes it… View Article

6/16/2017 11:55:40 PM

VoIP vs SIP: Is it a Misnomer?

VoIP Education

VoIP and SIP both refer to internet telephony, but are technically different. VoIP describes the type of phone call (over internet), while SIP is the industry standard method used to enable VoIP calls between devices. Communicating online in the 21st century doesn’t have to be complicated. With an alphabet soup of acronyms (VoIP, IP, SIP, ISDN, PSTN, IP, IP-PBX)… View Article

6/6/2017 9:38:13 PM

5 Mobile Marketing Strategies that Should be on Your Agenda

Business Growth

For over a decade, it’s been predicted mobile would eventually overtake desktop usage. You might have slept through that exact moment when it occurred, but most analysts point to the end of 2016. It was at that time, mobile web browsing tallied more traffic than our office and home computers. According to StatCounter: The global mobile… View Article

5/18/2017 9:33:54 PM

What’s an API?

VoIP Education

An API is a service that companies provide to enable outside programmers to integrate certain aspects of the company’s system into other applications. APIs are a part of all software systems today. If you’ve ever made a purchase online, used your Facebook account to log into another website, or gotten an automatic text reply, then you’ve had experience… View Article

5/4/2017 11:06:09 PM

How Eco-Awareness Benefits Small Business and Steps You Can Take Today

Business Growth

Taking steps to build eco-awareness into your business product and culture not only keeps you competitive in the eye’s of today’s millennial workers and customers,  it enables you to reinvest your energy cost savings into other areas of your business. Here are practical ways to implement a sustainability strategy into your small business today to benefit the environment and your… View Article

5/2/2017 8:33:00 PM

Call Monitoring: Enable Managers to Listen to Agent Calls Live

New Features

Telzio enables your managers to listen in on agent calls, giving you more quality control over your training and customer service experience. The Call Monitoring feature is included for free as part of your Telzio service. Managers can start monitoring an agent call instantly, no matter where the agent is located. This gives your business… View Article

4/25/2017 9:05:10 PM

How Managed IT Startups Find a Profitable Niche

Business Growth

You and your startup have a lot to offer when it comes to providing small businesses with today’s best IT solutions. But the more you look around, you find that so do others. So you pause and question how to invest time and resources in a consulting endeavor steeped in competition. What may be needed at this… View Article

4/13/2017 9:33:01 PM

Introducing Collaborative Communications from Telzio

New Features

Before Collaborative Communications there was Unified Communications, which refers to the integration of all your different voice, chat, video, and conferencing products into one platform. Collaboration, on the other hand, requires more than a conference call or a screen share between colleagues. When it comes to collaboration at work, teams use tools like Google Docs, Trello, and Zendesk –… View Article

4/5/2017 1:16:24 AM

New Grandstream GDS3710 Video Door System Integrates With Telzio


The Grandstream GDS3710 is an IP Video Door System that also serves as a high-definition surveillance camera and voice intercom to offer facility access control and security monitoring. The Grandstream Video Door Phone can be configured with your Telzio service, and you can use your mobile device or IP phone to communicate with the door intercom…. View Article

3/29/2017 10:50:20 PM

Why Unified Communications is a Big Deal for SMBs – 7 Reasons

Business Growth

VoIP Education

Businesses need on-demand collaboration capabilities to drive efficiency. At the core of productive collaboration is effective communication, which is inherently dependent upon immediate and streamlined access to the information, data resources, software applications and remote teams that constitute today’s digital enterprise. At the same time, relying on disparate set of communication endpoints, resources, apps, channels and personnel also… View Article

3/16/2017 3:21:21 AM

12 Cloud Services We Can’t Live Without in 2017

Tools and Tips

Cloud services enable us to connect with teams and customers located all around the world with much greater ease and flexibility. With the tools and products available today, SMBs can increase productivity and scale efficiencies with cloud-subscription models. Presently there are a dozen such cloud services that we are fans of at Telzio. GoCo for HR For… View Article

3/15/2017 2:35:24 AM

VoIP Plays Major Role in Airline Business

VoIP Education

A hosted VoIP system is the go-to communications solution for many types of enterprises. For some organizations, the value proposition is all about the calling experience and the baked-in PBX features. For others fields of industry, such as Air Traffic Control (ATC) which is integrally aligned with the airline business, the infrastructure, cost savings, and interoperability are the… View Article

3/10/2017 3:44:04 AM