5 Benefits of Having a Toll Free Number

Having a toll free number allows callers to reach your business without being charged for the call. Toll free numbers are often used as marketing tools to engage customers and make it easier for them to connect. Some businesses purchase vanity numbers that spell out special words to make their brand even more memorable.

Does my business need a toll free number?

With the continuous growth of business over the Internet, many small businesses are now considering toll free numbers to make themselves more accessible to a national customer base. As technology continues to make it easier for small businesses to serve customers beyond their local proximity, more and more small businesses are purchasing a toll free number as customer service and marketing tools. Here are 5 benefits of using a toll free number:

1. Positive Branding

toll free numberPerception is everything, and a toll free number will give your customers a good impression. Some companies build entire brands off their toll free number, like 1-800-PETMEDS, or 1-800-FLOWERS. Having a memorable vanity number is like owning prime real estate. The phone number is the marketing strategy.

2. Customer Service

A memorable, toll free number makes it easy for your customers to reach you when they have questions. Back when smartphone apps weren’t so popular, I had my bank’s toll free number memorized and it was a really convenient feature when I wasn’t by a computer to look up information. Nowadays, most issues can be resolved on websites or through email, but many people still pick up the phone and call. People seek instant gratification and if there’s no way for them to reach you, then that could be the last chance you get. Providing personal customer service and a convenient way for customers to call in is still a small detail that makes a big difference.

3. Flexibility

You can forward calls from a toll free number to any other number, like a cell phone, landline or IP phone. The good news is, toll free numbers are portable and there are no contracts required, so you can transfer the number to a different carrier anytime. Forwarding calls is a free feature that most service providers offer. This means you can take your national business anywhere, whether you’re in the office or on the road.

4. National Presence

Grow your national presence, or at least plan on it. New mobile apps are coming out everyday to help consumers buy more online. It’s getting easier and easier for small businesses to sell to national and international customers. Make sure you’re accessible to your national customers by providing them with an easy, cost-free way to reach you when they have questions about buying your product.

5. Affordability

These days, toll free numbers are easy to set up and affordable even for startups and small businesses. Look for phone service providers that offer cloud-based VoIP phone systems for small businesses. Most major providers offer convenient monthly plans with all-inclusive rates or pay-as-you-go options that don’t require contracts or deposits.

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Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.