Automate time-based call routing to accommodate employee schedules and business hours.
Business hours can route callers based on operating hours or agent schedules. For example, you can simply have all calls routed to your team during open hours, and route all calls to a voicemail during closed hours.
Another way to use business hours is based on individual schedules. For example, you can send calls on Mondays and Wednesdays to one group, and calls on Tuesdays and Thursdays to a second group.
You can customize business hours even further, if for example you have people working different schedules in the same day.
Frequently Asked Questions
- Can I specify my timezone?
- Yes! You can select the timezone for your different phone numbers and locations.
- How many different sets of business hours can I add?
- You can add an unlimited number of different business hours as part of your Telzio service.