Never miss another sales call.

With Telzio you don't have to worry about callers reaching a busy signal. Direct overflow calls to a phone queue and easily customize your options.

Displaying a screenshot from the Telzio dashboard showing available users in queue.

What can I do with Concurrent Calls?

  • Cut expenses by cancelling unnecessary
    rollover lines.
  • Improve caller experience and retention by placing them in a queue with hold music, instead of sending them to a busy signal or voicemail.
  • Keep one dedicated business phone number as the main line for customers.

There's no limit to how many calls you can handle.

Supporting unlimited simultaneous calls is critical for any call center type environment, reservation desk, or receptionist in charge of distributing calls to the rest of an organization. Through the Telzio Dashboard, it's easy to customize rules for how to handle incoming calls. As each new caller dials in, you can automatically place them in a call queue where they can wait for the next available agent, you can play hold music while they wait, and you can even give them the option to request a call back.

Frequently Asked Questions

  • What's the maximum number calls that can be active at one time on a single phone number?
    There is currently no limit to the number of simultaneous calls you can have going on one phone number.

Business Phone System Features Overview