Phone Menus

Greet callers with convenient options to get them to the right place.

An example of a phone menu being setup

What can I do with
Phone Menus?

  • Automatically route incoming calls anywhere in the world, anytime.
  • Offer personalized options for your callers such as by language, department, or location.
  • Record or upload custom greetings and announcements for your callers.
  • Create multi-level menus for different departments, offices, teams, etc.

Use Case

Phone menus, also known as auto attendants, are often the first thing callers hear when they dial a company’s main phone number. A phone menu for a typical small business might offer a few options for callers to reach a desired department or person.

A menu greeting might sound like: “Thank you for calling our company. Press 1 for sales, press 2 for support, press 3 for more options, or if you know the extension of the person you want to reach, dial it now.”

Callers are automatically routed based on their selection. Phone menus can direct callers to a number of destinations including office phones, cell phones, conference calls, queues, and additional menus.

A close up example of a phone menu within call flows

Frequently Asked Questions

  • How do I customize the menu greeting?
    You can record a greeting directly through the browser, or upload an audio file.
  • Do you offer professional voiceover services?
    Yes! You can order a voiceover recording from our shop.
  • Can I add multiple phone menus?
    Yes! You can add an unlimited number of phone menus as part of your Telzio service. You can add multiple Phone Menus, or sub-menus, to one phone number.
  • What’s the difference between a Phone Menu and an Auto Attendant?
    Phone Menu and Auto Attendant are often used interchangeably. Phone Menus can also be called IVR Menus, Auto-Receptionists, or Digital Receptionists.
  • If my internet connection is interrupted, will my Phone Menu be affected?
    No! Even if your internet service is interrupted, calls will still be routed through your phone menu so your business never misses a call.

Features Included in all Plans

Premium Features, Products & Services

  • 1 All inbound text messages are included. You can add outbound text messages to your plan.
  • 2 There is no porting fee for local US numbers. Some toll free and international phone numbers have a porting fee. Contact us to learn more.