Blog

tools and tips

Build an advanced call queueing system in minutes with Telzio, and customize call distribution settings, hold music, announcements, and more.

Read about what happened when Jiffy Lube ditched their legacy phone system and switched to business phone service from Telzio.

tools and tips

Learn how to forward calls to multiple phones in any location with features like phone menus, hold music, and hunt groups.

tools and tips

Learn about Telzio's ACD solutions and easy-to-use web tools to build your own call routing system.

new features

Call monitoring tools enhance training and quality control for call centers. Learn how to monitor calls with Call Whisper and Call Barge.

This COO created a list of 27 phone system providers and chose Telzio. Read the story in Kyle's own words.

Key features to look for in a HIPAA compliant phone service, and how Telzio can help.

phones

Discover how Yealink autoprovisioning and Telzio turn multi-location phone rollouts into a one-click process.

Read the customer success story about how the People's Counsel supports survivors through hotline services from Telzio.

new features

Learn how small businesses can turn everyday IP desk phones into an easy, budget-friendly intercom and paging system.

business growth

Telzio hotline services power high-traffic hotlines for telethons, marketing campaigns, and emergency services.

See how Telzio’s cloud phone system powered 7,689 calls for the North Carolina Bar Foundation’s annual telethon.

new features

Monitor call queues in real time and view queue analytics and agent status.

tools and tips

Nonprofits rely on Telzio for mission-critical phone services, while maximizing functionality and cost savings.

new features

Telzio text-to-speech offers a natural-sounding voice used to create greetings throughout your phone system. Choose from 30+ voices and 14 languages.

tools and tips

Best practices and actionable tips to stay compliant when texting customers.

new features

Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system.

new features

Telzio offers SMS phone numbers in 15 countries that can be used for texting in addition to calling. Browse our extensive inventory to find local and toll free phone numbers that are SMS enabled, and use your SMS numbers from anywhere.

new features

Tags are used to organize and filter lists of voicemails, text messages, recordings, and fax. You can customize tags and use them to quickly identify and sort through messages and items that need attention.