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business growth

In customer service, there are most certainly the right answers and the wrong answers. It's important as a business to establish the right language your agents should be using in order to deliver a high quality customer service experience. It's always best to apply common sense to each specific situation with your responses so you stay human and authentic, but it's

tools and tips

Learn how to set up a customer support phone line in just 3 steps with Telzio.

tools and tips

Learn about these 6 tools for running a telethon fundraiser.

business growth

Big brands work off of big budgets — where small-to-midsize [SMB] businesses pale in comparison. Unless you’re a start-up supported by venture capital, you are most likely trying to make due with a minimum amount of advertising and promotional dollars. With that said, it doesn’t mean you can’t find an alternative means to reach your

customers

Last week, Billboard-topping hip-hop artist Travis Scott used Telzio to set up a toll free hotline to promote the release of his new song. After sharing the hotline number with his 2 million Instagram followers and 753,000 Twitter followers, the rapper had at one point over 12,000 simultaneous callers on the hotline. Within the first few hours, the

business growth

Amazon and Apple have competed head-to-head over the years. Several years back when iPads went up against Kindles, each device garnered appeal based on customer preferences. If a user preferred to read on a dedicated eReader, Kindle far surpassed the iPad based on its superior resolution and screen clarity. However, if you were looking for

tools and tips

Learn how to set up a PA system for your business.

phones

See our review of Grandstream GXP2135 VoIP phone for businesses.

new features

We're excited to announce that we have expanded our coverage to more countries. We now offer phone numbers in Russia, India and United Arab Emirates. Russia Local and toll free numbers India 1-800 toll free numbers in India United Arab Emirates 1-800 toll free numbers in United Arab Emirates International Phone Numbers Did you know that

business growth

The Internet of Things [IoT] is omnipresent and ubiquitous. While, small-to-midsize [SMBs] are going to be a major driver of many of these devices, if these products are going to make their way to market, the price-to-value component needs to be in line. With small budgets, SMBs are frugal when shopping for new technology, so

customers

See why TITLE Boxing Club switched their business phone system from Jive to Telzio.

new features

In my previous blogs entitled “IoT and VoIP Are Talking To Each Other” and “SMBs Making Work Lives Smarter in 2016,” it was reported that the Internet of Things is becoming essential in our every day work and personal lives and continues to evolve as speak. It’s moving at such a fast clip, that those

business growth

With each New Year, more and more focus is given to small-to-midsize businesses, and rightfully so, since that segment of society makes up the commercial backbone of business in the United States. When the ‘Small Business Jobs Act’ of 2010 was approved, the government permitted small community banks to provide loans to small start-ups with

business growth

‘Bring your own device’ or BYOD has been around almost as long as the first iPhone. While nothing remains stagnant in the IT world, there are some changes afoot that will affect both the SMB employer and their employees pertaining to BYOD usage this year. And it’s unmistakable that this trend will gain more and

new features

You can get international numbers in over 50 countries from Telzio, and local calling rates around the world.

business growth

The creation of the Internet was a very complex and revolutionary invention dating back now fifty years. It’s changed our lives in so many ways, and it’s not over yet, as this particular man-made communications system continues to evolve as we speak. As noted in my last blog, the ‘smart office’ has arrived. And with

business growth

Operating a small business with small budgets doesn’t necessarily equate to settling for small tech. Small to mid-size businesses (SMBs) are learning they can also step into the 21st Century as easily as the larger brands — taking advantage of some of the same current technological advancements. If you're a small business operator, you can

business growth

Learn about 3 must-have SaaS communication tools for modern teams.

business growth

The holidays aren't over people! As an employer/manager, the holidays are leverage to uplift and energize your team for the coming year. Folks are generally in good spirits, maybe a little wiped out from all the eating and shopping, and here's where you come in with more surprises! The following ways to reward employees come from my many

business growth

Cloud telecommunications has been slow to gain real traction due to costs and the perceived headaches attached to transitioning from one’s legacy IT hardware. But, as we move into the New Year, things might be changing as more and more firms learn of the advantages. According to Erick Winfield at cloudwedge.com, he sees the “Cloud” as “a