Discover our Blog

tools and tips

Learn about Telzio's ACD solutions and easy-to-use web tools to build your own call routing system.

phones

Discover how Yealink autoprovisioning and Telzio turn multi-location phone rollouts into a one-click process.

Insights

Read the customer success story about how the People's Counsel supports survivors through hotline services from Telzio.

business growth

Telzio hotline services power high-traffic hotlines for telethons, marketing campaigns, and emergency services.

new features

Learn how small businesses can turn everyday IP desk phones into an easy, budget-friendly intercom and paging system.

Insights

See how Telzio’s cloud phone system powered 7,689 calls for the North Carolina Bar Foundation’s annual telethon.

new features

Monitor call queues in real time and view queue analytics and agent status.

tools and tips

Best practices and actionable tips to stay compliant when texting customers.

new features

Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system.

new features

Telzio offers SMS phone numbers in 15 countries that can be used for texting in addition to calling. Browse our extensive inventory to find local and toll free phone numbers that are SMS enabled, and use your SMS numbers from anywhere.

new features

Tags are used to organize and filter lists of voicemails, text messages, recordings, and fax. You can customize tags and use them to quickly identify and sort through messages and items that need attention.

phones

Multi-line phone systems enable simultaneous calling for multiple users. Eliminate rollover lines, busy signals, and extra fees.

tools and tips

Use Hunt Groups to route incoming callers to specialized user groups with custom ring rules.

new features

The Telzio Browser Extension enables you to quickly click-to-dial phone numbers on any webpage right from your browser.

tools and tips

Transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension.

Insights

A step-by-step overview about setting up a voter protection hotline and why Telzio is the best choice.

Insights

Get the details on this melody-filled update and learn why the Telzio app is the smart choice for managing your business communications on the go.

tools and tips

All businesses that send text messages are now required to register with The Campaign Registry. Here’s what you need to know and how Telzio can help you stay compliant.

customers

Kimberly Lewis, founder of IDSGT, offers insight and advice on how she launched the GoldenTALK hotline. Get valuable tips on setting up a hotline, recruiting volunteers, and more.

business growth

Learn how phone banks can increase campaign outreach and what's needed to start your own.