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Insights

Jiffy Lube Lands Better Customer Connections after Switching to Telzio

Read about what happened when Jiffy Lube ditched their legacy phone system and switched to business phone service from Telzio.

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tools and tips

How to Forward Calls to Multiple Phones for Simultaneous Ringing

Learn how to forward calls to multiple phones in any location with features like phone menus, hold music, and hunt groups.

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How to Forward Calls to Multiple Phones for Simultaneous Ringing

tools and tips

How to Build an Automatic Call Distribution System (ACD)

Learn about Telzio's ACD solutions and easy-to-use web tools to build your own call routing system.

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How to Build an Automatic Call Distribution System (ACD)

phones

Yealink Auto Provisioning - Deploy faster and easier with Telzio

Discover how Yealink autoprovisioning and Telzio turn multi-location phone rollouts into a one-click process.

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Yealink Auto Provisioning - Deploy faster and easier with Telzio

Insights

Peoples' Counsel Launches Survivor Hotline with Telzio

Read the customer success story about how the People's Counsel supports survivors through hotline services from Telzio.

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business growth

How to Set Up a Hotline Number in 3 Steps

Telzio hotline services power high-traffic hotlines for telethons, marketing campaigns, and emergency services.

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How to Set Up a Hotline Number in 3 Steps

new features

Simple IP paging systems for small business using VoIP phones

Learn how small businesses can turn everyday IP desk phones into an easy, budget-friendly intercom and paging system.

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Simple IP paging systems for small business using VoIP phones

Insights

NC Bar Association Handles 7600 Calls in One Day Telethon

See how Telzio’s cloud phone system powered 7,689 calls for the North Carolina Bar Foundation’s annual telethon.

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new features

Live Reports Show Real-Time Call Queue and Agent Activity

Monitor call queues in real time and view queue analytics and agent status.

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Live Reports Show Real-Time Call Queue and Agent Activity

tools and tips

Business Text Messaging Examples & Best Practices

Best practices and actionable tips to stay compliant when texting customers.

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Business Text Messaging Examples & Best Practices

new features

Automated SMS Service from Telzio

Automated SMS service from Telzio enables you to send an automatic text message to callers.

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Automated SMS Service from Telzio

new features

Call + SMS Analytics Now Available on Telzio Dashboard

Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system.

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Call + SMS Analytics Now Available on Telzio Dashboard

new features

SMS Phone Numbers Now Available in 15 Countries

Telzio offers SMS phone numbers in 15 countries that can be used for texting in addition to calling. Browse our extensive inventory to find local and toll free phone numbers that are SMS enabled, and use your SMS numbers from anywhere.

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SMS Phone Numbers Now Available in 15 Countries

new features

Use Tags to Filter Voicemail, SMS, Call Recordings, and Fax

Tags are used to organize and filter lists of voicemails, text messages, recordings, and fax. You can customize tags and use them to quickly identify and sort through messages and items that need attention.

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Use Tags to Filter Voicemail, SMS, Call Recordings, and Fax

tools and tips

Automated Phone Systems for Doctors’ Offices

Learn about automated phone systems for healthcare providers, and what you should look for in a HIPAA phone system.

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Automated Phone Systems for Doctors’ Offices

phones

Multi-Line Phones Systems Explained

Multi-line phone systems enable simultaneous calling for multiple users. Eliminate rollover lines, busy signals, and extra fees.

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Multi-Line Phones Systems Explained

phones

Best VoIP Phones for Small Business (Updated 2025)

In this article, we’ll compare brands and break down our choices for the 3 best VoIP phones for small business in 2025.

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Best VoIP Phones for Small Business (Updated 2025)

tools and tips

Hunt Groups: The efficient way to forward calls to users

Use Hunt Groups to route incoming callers to specialized user groups with custom ring rules.

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Hunt Groups: The efficient way to forward calls to users

new features

Enable Click-to-Call with Telzio's Browser Extension

The Telzio Browser Extension enables you to quickly click-to-dial phone numbers on any webpage right from your browser.

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Enable Click-to-Call with Telzio's Browser Extension

tools and tips

How to Transfer Calls to a Group of Users

Transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension.

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How to Transfer Calls to a Group of Users