Blog

tools and tips

VoIP features are easy to configure through your Telzio Dashboard. These 10 features can be implemented into your VoIP phone system within minutes to enhance your customer service.

tools and tips

Dial codes like *67 enable you to block your caller ID when dialing out. Find dial codes to sign in/out of queues, manage voicemail, monitor calls, intercom and page users/groups.

tools and tips

User Permissions enable you to grant certain employees access to manage different parts of your Telzio phone system, such as Billing, Call Recordings, and other Users.

customers

LIFT started using Telzio as the phone system for their Los Angeles office in 2016, and then expanded to using Telzio at their Chicago location as well. LIFT Mentors use the Telzio Mobile App to stay in touch with their mentees.

business growth

Affiliate programs are performance-based, where affiliates get paid for referring customers through their own marketing efforts. Affiliates can be but are not always customers, and they are not employees.

tools and tips

With your Telzio phone system, you can transfer calls to an entire group of users by simply giving the group an extension, and transferring the call to that extension. You can easily create groups and users on your Telzio Dashboard.

business growth

Telzio Affiliates earn 100% commission up to $10,000 cash per referral. Get a personalized link and earn by sharing the world's leading business phone system with your network today.

voip education

Universal Service Fund (USF) fees are imposed by the FCC on telecommunications companies, and intended to ensure that everyone in the U.S. has access to telephone services. USF fees change quarterly and can be found on the FCC website.

new features

Telzio Live Reports updates in real time with important data on your phone activity including agent status, number of callers in queues, and hold times. Included for all Users with your Telzio service.

new features

Phone Analytics on your Telzio Dashboard provides data on the calling and text messaging activity across your phone system. Sort by dates, phone numbers, and call queue groups to get usage information for any given period.

customers

Telzio sponsors telephone and hotline service for nonprofits, including the ability to create phone menus and forward to mobile phones.

new features

Automated SMS service from Telzio enables you to send an automatic text message to callers.

new features

Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Call parking places the caller on hold in a designated extension and allows another employee to pick up the call from any other phone in the organization by dialing into that extension.

phones

Updating firmware on your IP phones keeps your phones secure, eliminates bugs, enhances features, and adds new features. Enabling automatic firmware updates on your IP phones is ideal for easy maintenance of your VoIP hardware.

customers

Telzio provides safe anonymous hotlines for nonprofits like The Hope Box, giving parents a reliable place to call and preventing the abandonment of newborns.

customers

Telzio powers national hotlines and toll free numbers for businesses and nonprofits around the world, including the newly formed Travelers Assistance Project in association with CAIR-Chicago.

tools and tips

Two-Factor Authentication (2FA) is an extra layer of security for protecting logins to important websites you access that contain vulnerable information, such your bank, email, and phone system.

business growth

To outsource or not outsource is not a binary decision. In many instances, there is a lot to weigh based on the size of your company, your staff’s expertise, cost savings and the risks involved. Whether you are an IT outsourcing vendor, a small business operator, or a highly technical IT staff member at a company,

voip education

Prepare your employees for the switch to a VoIP phone system with this beginner's overview of IP phones, how they're different from landline phones, and what to expect with the transition.

voip education

In VoIP, a softswitch is the part of the PBX that allows two ends of a phone call to come together. Building a softswitch requires complex programming, server maintenance, and SIP trunking services.