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Diana Chu

Diana Chu

Diana is the Chief Customer Officer at Telzio and enjoys helping customers get the most out of their Telzio services.

Holiday Greetings from Telzio, and a Look Back at 2018

December 20, 2018

Happy Holidays from all of us here at Telzio! It's been another exciting year filled with new developments, and we’re thrilled for the year to come. As always, our roadmap is filled with new features and we’ll be continuously adding enhancements to the system to help make your business communications even more powerful.

Here is a list of notable features we added to the platform in 2018, starting with the most recent.

Notable New Features from Telzio, 2018

Enhanced Text-to-Speech Voice
Custom Hold Music
Call Whisper & Call Barge

Enhanced Opening Hours Filter- This was a design update to the Opening Hours action, making it easier to set business hours and schedule call routing for different users/groups.

Enhanced Call Flow Editor- This update enables you to move, insert, and delete actions within a Call Flow, without affecting the other actions around it.

Custom Announcements- Announcements was added as a new action in the Call Flow, where you can upload/record/type in a message to be played for callers.

Fax by Email
SMS on International Phone Numbers
User Status and One-Click Dial in Dashboard
Phone Numbers Whitelist
Voicemail PIN
Telzio Webphone
Data Retention Tools

Company Directory- Company Directory is an action in the Call Flow that allows callers to search for employees by name.

User Directory & BLF Status in Mobile App

Feature Requests & Feedback

We always love to hear from you! If you have a feature request or feedback to share, please don't hesitate to send us a note.

Cheers & Happy Holidays from Telzio ~