Call Forwarding

Advanced call routing to employees and departments on any device, in any location.

Example of the call forwarding feature

What can I do with
Call Forwarding?

  • Forward calls to an unlimited number of office phones, mobile phones, and groups.
  • Create hunt groups and call users in a specific order or all at the same time.
  • Set the length of time calls ring before moving onto the next user or group.
  • Create different Call Forwarding rules based on business hours.
  • Forward calls to another phone number such as a cell phone or landline.

Use Case

Call Forwarding is useful in any situation where incoming calls are being routed to more than one phone. You can customize it to be as simple as forwarding calls to a single user or forwarding calls to several different groups.

A common use for Call Forwarding is to route callers to different departments. For example, callers might first hear a phone menu when they dial your business number, and from there have the option to speak to various departments. Based on their selection, you can set up Call Forwarding rules to route the caller to employees in that department.

Let’s say the caller has a sales question. You can add all your salespeople to the Call Forwarding list, and send calls to their desk and mobile phones. You can play hold music while the caller is being connected, and enable settings like Call Screening and Call Recording, which are all included as part of your Telzio service.

A close-up example of setting up where forward calls should go

Frequently Asked Questions

  • How many phones can I forward calls to?
    You can forward calls to an unlimited number of users, groups, and phone numbers.
  • Can I forward calls to non-Telzio numbers?
    Yes, you can forward calls to any phone number.
  • What do callers hear?
    Callers will hear the hold music you have selected until they are connected.
  • Is there an extra charge for Call Forwarding?
    The Call Forwarding feature is included with your plan and you only pay for minute usage per your plan. Call Forwarding to Telzio users count as regular inbound minutes. Call Forwarding to non-Telzio numbers count as inbound minutes to the Telzio number plus outbound minutes to the non-Telzio number.

Features Included in all Plans

Premium Features, Products & Services

  • 1 All inbound text messages are included. You can add outbound text messages to your plan.
  • 2 There is no porting fee for local US numbers. Some toll free and international phone numbers have a porting fee. Contact us to learn more.