Unlimited Concurrent Calls

Support an unlimited number of ongoing calls at the same time on a single phone number, so your callers never reach a busy signal.

Displaying a screenshot from the Telzio dashboard showing available users in queue.

What can I do with Concurrent Calls?

  • Cut expenses by cancelling unnecessary
    rollover lines.
  • Improve caller experience and retention by placing them in a queue with hold music, instead of sending them to a busy signal or voicemail.
  • Keep one dedicated business phone number as the main line for customers.

Use Case

Supporting unlimited simultaneous calls is critical for any call center type environment, reservation desk, or receptionist in charge of distributing calls to the rest of an organization. Through the Telzio Dashboard, it's easy to customize rules for how to handle incoming calls. As each new caller dials in, you can automatically place them in a call queue where they can wait for the next available agent, you can play hold music while they wait, and you can even give them the option to request a call back.

Frequently Asked Questions

  • What's the maximum number calls that can be active at one time on a single phone number?
    There is currently no limit to the number of simultaneous calls you can have going on one phone number.

Features Included in all Plans

Additional Features

  • 1 All inbound text messages are included. You can add outbound text messages to your plan.
  • 2 There is no porting fee for local US numbers. Some toll free and international phone numbers have a porting fee. Contact us to learn more.